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Hickory

    Clinical Operations Manager - Hickory, United States - Graystone Eye

    Graystone Eye
    Graystone Eye Hickory, United States

    4 weeks ago

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    Description
    JOB SUMMARYThe Clinical Operations Manager is responsible for overseeing and optimizing the clinical operations within our organization.
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Personnel Management Participates in interviewing, hiring, and orientation for clinical teamPerforms and/or oversees all performance and disciplinary reviews of clinical staffReviews staff on testing procedures, test scheduling, and documentationProvides or arranges for ongoing training and competency testing for clinical staffDirectly oversees Clinical Coordinators and the Clinical TrainerCollaborates with leadership team to ensure proper work flows exist between departments.

    Quality AssuranceActively participates in creation and implementation of efficient clinical processes.

    Oversees internal chart review program Works closely with Compliance Officer to ensure accurate information is disseminated and implemented regarding compliance issues Provides continuing education resources to those who fall outside practice standardsOversees all EHR changes and implementations as related to Clinical operationsReviews all EHR documents for accuracy and oversees any changes to be implementedImplements and manages quality control including but not limited to documents utilization/outcome statisticsEnsures practice meets government regulated incentives such as MIPS through supporting government intended workflows for best practices and quality care.

    Clinic ResponsibilitiesAnswers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problemsCreates procedures and works with management team to educate staff regarding all current and new proceduresDirector coordinates and oversees clinic instrument maintenance processes, as well as delivery, installation, and training of new equipmentOversees that overtime is approved or addressAssists in creation of physician templates within the practice management system and recommend changes to improve efficiencyOversees productivity auditsCommunicates with IT department as needed to trouble shoot and resolve IT issuesWork harmoniously with research manager and staff; help coordinate research and clinical needsWorks with all physicians regarding clinical issues to ensure maximum clinic efficienciesAssists in creating and implementing new physician schedulesEnsures that all equipment is properly maintained and scheduled maintenance agreements in orderParticipates in decision making regarding purchase of new equipment, ensures that operating procedures and policies and safety protocols are followed, provides updates and continuous trainingWorks with CCO to build and manage a successful, cohesive, high-quality technical teamInitiates training and/or presentations for periodic staff meetingsParticipates in management and strategic business development meetingsReviews, revises, and implements new clinical processes as requiredAll other assigned dutiesEDUCATION and/or EXPERIENCEAssociate degree (or higher) in health sciences or related field preferredCertified as Ophthalmic Assistant as COA or COT preferred3-5 years of management experience in a healthcare practiceWorking knowledge of all aspects of clinical operationsDemonstrated skills in motivating and leading professional staffESSENTIAL SKILLS AND ABILITIESStrong teaching skillsExcellent communication and interpersonal skillsAnalytical problem-solving skillsStrong organizational skills with attention to detailManagement of multiple projects simultaneouslyDemonstrated computer literacyWORK CULTURECommunicates and behaves professionally at all times; demonstrates flexibility, using appropriate communication techniques; verbally validates other perspectivesDemonstrates supportive teamwork attitudeAcknowledges coworkers verbally and non-verballyDemonstrates support and encourages staff involvement in approved clinic activitiesDemonstrates skills in motivating and training professional staffLANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organizationMATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to compute rate, ratio, and percent and to draw and interpret bar graphsREASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

    Ability to deal with problems involving several variables in standardized and complex situations.

    PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

    Occasionally required to sit and stoop, kneel, crouch, or crawlSpecific vision abilities required by this job include ability to adjust focus.

    Ability to lift up to 20 pounds.

    WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    The noise level in the work environment is usually quiet but can contain a moderate amount of background noise.

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