Customer Experience Host - Fort George G Meade, United States - Army and Air Force Exchange Services (AAFES)
3 weeks ago
Description
Job Summary:
Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.
Essential Job Functions:
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution.
Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
May assist customers with product selection.
Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes).
Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Performs other duties as assigned.
Complies with applicable directives, policies and procedures. Actively supports and implements applicable EEO laws and programs within the Exchange. Assumes other related responsibilities as assigned.
Qualification Requirements:
Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.
Job Type:
Part-time
Pay:
From $15.00 per hour
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Inperson
Ability to Relocate:
- Fort George G Meade, MD 20755: Relocate before starting work (required)
Work Location:
In person
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