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    Technical Account Manager III - Jacksonville, United States - Anaconda Inc

    Anaconda Inc
    Anaconda Inc Jacksonville, United States

    2 weeks ago

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    Description
    Remote, US

    Be at the center of AI


    With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform.

    We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow's innovations possible.

    Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world.

    To learn more visit

    Here is why people love most about working here: We're not just a company, we're part of a movement.

    Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

    Summary

    Anaconda is seeking a talented Technical Account Manager III to join our rapidly-growing company.

    This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.


    What You'll Do:
    Serve as primary technical and customer success contact for customers post-sale, driving product adoption and fulfillment of customer objectives by providing expertise in our product, understanding the customer's technical environment and business goals, and recommending solutions that will bring those two things together
    Drive accountability within your book of business that drives customer retention, improves NPS and help increase customer revenue
    Forge strong relationships with customer stakeholders and internal teams, building and maintaining successful relationships with multiple personas to achieve successful implementation
    Work collaboratively across cross-functional internal teams (e.g. Sales, Product, Marketing, Support, and Services) to mitigate risk, build customer relationships, expand adoption, drive renewals and growth, and ensure a great customer experience from a technical lense
    Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals
    Identify new use cases, services engagements, product adoption, product consulting and training opportunities
    At times, you may be required to travel on-site to support technical troubleshooting, train users and empower our technical champion(s) (Approximately 25% Travel)


    What You Need:


    Minimum of 5 years of experience in customer service & support, customer operations, product development, account management, or customer success with proven technical expertise.


    Relationship management:
    the ability to manage a customer experience to a positive outcome.
    Excellent Communication skills (verbal and written).
    High emotional intelligence and empathy skills.
    Ability to perform in an ambiguous and fast-paced environment.
    Sense of urgency and tenacity.
    Tracking customer adoption rates and license add-ons.
    Ability to upsell current product offerings and propose professional service hours where applicable
    Discuss and coordinate product upgrades and feature sets
    Effective interdepartmental communication and collaboration

    Must be proficient in the following:
    Basic understanding of data science, ML, and/or AI; Python and environments;
    Good understanding of Cloud Technologies (AWS, AKS, GCP);
    Knowledge of Operating Systems (Linux/Unix);
    Proficient in Networking components and tools (Routers, Firewalls, IP addresses);
    Platform SaaS or On-Prem Experience;
    Experience with a CRM tool and the ability to monitor customer activity and create reports.
    Bachelor's degree. Experience with Linux platform(s), macOS, Cloud computing and supporting technologies and products preferred
    Willingness to travel to conduct onsite visits with customers (less than 25%)

    Team attitude:
    "I am not done until WE are done"

    Embody our core values:
    Great People
    Great Product
    Great Performance
    Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

    What

    Will Make You Stand Out:
    Experience working in a fast-paced startup environment
    Experience working in an open-source, AI, or data science-oriented company
    Technical certifications - Networking or Cloud etc.
    Knowledge of working with containers and or kubernetes

    Why You'll Like Working Here:
    Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
    Dynamic company that rewards high-performers
    On the cutting edge of enterprise application of data science, machine learning, and AI
    Collaborative team environment that values multiple perspectives and clear thinking
    Employees-first culture
    Flexible working hours
    Medical*, Dental*, Vision*, HSA*, Life* and 401K*Paid parental leave - both parents
    Monthly productivity stipend
    Pre-IPO stock options
    Open vacation policy*Quarterly Snake days (company-wide bonus day off)
    100% remote
    FTE employees based on your region

    An Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Anaconda, Inc. ("We", "Us") are committed to protecting and respecting your privacy.

    This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

    By clicking "Submit Application", you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.

    For the purpose of the General Data Protection Regulation ("GDPR") ") and the version of the GDPR retained in UK law (the "UK GDPR") the Data Controller is Sydney Artt.

    This job post expires 30 days from its original post date

    Anaconda is an EEO/AA employer M/F/V/D.
    #J-18808-Ljbffr
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