Enterprise Sales Engineer - New York - Send

Description

You'll report to: Pelham Spong, Senior Pre-Sales Consultant

Team: Revenue

Location: Remote - This position is open to candidates based in New Jersey, New York, Massachusetts, Connecticut, Pennsylvania, Virginia, South Carolina, Florida, and Illinois.

Salary Range: $135,000 - $150,000 per annum + commission

Role Type: Full-time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

The Enterprise Sales Engineer Role

If you're a Sales Engineer looking for your next challenge and thrive in a fast-paced, dynamic environment, this could be the ideal role for you.

As an Enterprise Sales Engineer at Send, you will play a vital role in supporting our sales efforts within the commercial insurance space. Working closely with the sales team, you'll provide technical expertise and pre-sales support to ensure Send's insurance solution aligns with the complex needs of insurers.

You'll help shape and evolve our AI-enriched insurance solution by directly supporting sales opportunities. You'll be instrumental in building and maintaining demo environments, developing client-specific demonstrations, and helping to qualify technical requirements. This role offers the opportunity to work with modern technologies in a microservices architecture, developing new features and enhancing existing ones.

You'll collaborate closely with product, engineering, and delivery teams across the UK and the US, helping to scale Send's presence in the US and ensuring our solutions deliver real business impact.

About Send

We are the leading insurance platform, trusted by world-class insurers to help them navigate complex risks.

Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets.

We are the only platform purpose-built for multi-operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models.

Our Story:

We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently - and so were we.

In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise.

By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions.

Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered.

In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a "Leader" by IDC, Celent, and Datos - a testament to our momentum and our customers' success.

In 2025, we doubled in size and deepened our expertise in both the London Market and North America - becoming the only underwriting platform purpose-built to support multiple operating models.

But we're not finished. Insurers want orchestration, not siloed systems. That's why we continue to invest in our platform and orchestration engine - helping our customers win better business, faster.

The Send Team

Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we've taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading software platform for agile insurers.

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

What You'll Be Doing as an Enterprise Sales Engineer at Send

Sales Engineering Support

• Build and maintain demo environments and configurations that reflect real-world insurer workflows.
• Develop and configure client-specific demos tailored to individual sales opportunities.
• Partner with the sales team to creatively and strategically address diverse technical requirements during dynamic sales cycles, while balancing future implementation and services impact.
• Qualify and prioritise technical requirements alongside the sales team, including architecture and integration needs, and identify potential product enhancements.
• Support solution design by working with internal teams to shape scalable technical approaches.
• Provide deep technical insight to help the sales team clearly communicate the value of our platform.
• Support sales enablement by addressing technical objections and equipping the team with the right tools and knowledge.
• Contribute to RFPs, proposals, and other technical sales collateral.
• Feed insights and learnings from the sales process into the product roadmap.

Engineering & Development

• Design, develop, and maintain backend services in Java.
• Build scalable, high-performance microservices using Spring Boot and modern frameworks.
• Work with relational databases, particularly MySQL.
• Collaborate with engineers, product managers, and stakeholders to deliver high-quality features.

Skills & Experience Needed to Be a Successful Enterprise Sales Engineer at Send:

Required Experience

• Experience in pre-sales, sales engineering, or technical consulting roles.
• Experience in the insurance and/or financial services industry is desirable
• Previous experience building or managing demo environments.
• Proven ability to translate complex technical concepts into clear, client-facing presentations and demos.
• Hands-on experience qualifying technical requirements and supporting solution design during sales cycles.
• Strong understanding of SaaS platforms, integration patterns, and cloud technologies.

Technical Skills

• Strong backend development experience in Java.
• Expertise in Spring Boot, REST APIs, JPA, and Hibernate.
• Solid understanding of microservices architecture and best practices.
• Experience with relational databases (MySQL preferred).
• Familiarity with software development best practices, including testing and code quality.

It's a Plus If You Have

• Exposure to Angular, Python, DynamoDB, Snowflake, and Terraform.
• Experience contributing to RFPs, proposals, and other technical sales collateral.
• Familiarity with sales enablement processes and tools.

Communication & Problem Solving

• Excellent written and verbal communication skills.
• Strong problem-solving abilities in fast-paced, dynamic environments.
• Ability to collaborate effectively across technical and non-technical teams.

Working Style

• Comfortable working independently while collaborating cross-functionally with teams in both the US and UK, including both technical and non-technical stakeholders.

What's on Offer - Life at Send

Medical, Dental, and Optical Coverage - Includes basic life insurance, short- and long-term disability, with the option to access additional voluntary coverage.

401(k) Contributions - Company matches 100% of the first 3% you contribute, and 50% on the next 2%.

Time Off - 25 days of vacation leave for all colleagues worldwide, plus public holidays. We also offer volunteering time and a wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Mental Health Support - Access to Spill, providing free and confidential therapy and mental health support.

Learning and Development - Annual budget through Learnerbly, offering access to hundreds of books, courses, conferences, subscriptions, and other learning resources to support your growth.

Check out Send's public Handbook for more information about our product, recruitment process, team, benefits, and much more.

Enterprise Sales Engineer Recruitment Process

Our recruitment process for the Enterprise Sales Engineer role will consist of four interviews.

Stage 1: Intro Call (30 mins) - With Liam, our in-house recruiter. Covers your background, motivations, and an overview of Send.
Stage 2: Interview (45 mins) - With Pelham Spong (Senior Pre-Sales Consultant)
Stage 3: Technical Interview (45 mins) - With Michael Brierley and Sol Read from Engineering.
Stage 4: Final Interview (30 mins) - With Steve Ritchie (CRO) and Brad Tabor (Head of Revenue US)

30-minute call with a Send Founder

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

When it comes to growing the team, we welcome everyone to apply, irrespective of your background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, color, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.

If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to ensure a smooth and comfortable application and interview process as possible.

Need help with your application or have additional questions regarding the role? Email - liam.longstaff-.technology.