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Dearborn

    Service Advisor/Manager - Dearborn, United States - Les Stanford Chevrolet and Cadillac

    Les Stanford Chevrolet and Cadillac
    Les Stanford Chevrolet and Cadillac Dearborn, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. As America's Corvette King, your potential to grown and excel here is unparalleled. We offer higher than industry standard pay because we want to invest in the best people.

    Salary: Up to $85,000

    Benefits:
    • Monday-Friday operation. NO SATURDAYS
    • Full Benefits – 401K and Health Care
    • Paid Vacation
    • Opportunity to advance
    • Compensation plan higher than the industry standard with unit bonus
    • Strong leadership team that works with you to reach maximum potential
    • Family owned and operated
    • Largest corvette dealer in the Midwest
    Responsibilities
    • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
    • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
    • Ensure the daily inventory of technicians' time is consistently sold to service customers.
    • Distribute work between technicians efficiently.
    • Answer technical questions about vehicle problems, warranties, services, and repairs.
    • Maintain Customer Happiness scores at or above company standards.
    • Assist in diagnosing vehicle problems; order parts and tools as necessary.
    • Oversee administration of warranty claims as well as training and supervising of service department.
    • Set schedules and assigns tasks to service department employees.
    • Reinforces company policies and adheres to company standards.
    • Encourages compliance with applicable laws and regulations.
    • Maintain good working relationship with factory(s) and foster positive employee relations.
    • Collaborate with upper management to make service department hiring and discipline decisions.
    Qualifications
    • Organized and friendly personality
    • Demonstrated ability to manage others
    • Time management skills
    • Fantastic communication skills with your customers
    • Professional, well-groomed personal appearance
    • Consistent record of service and sales success
    • Strong record of positive customer satisfaction results
    • Team oriented and self-motivated
    • Able to work with little supervision
    • Clean driving record and valid driver's license
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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