- Act as the voice of the customer in the project implementation process. The implementation team works primarily with our external partners, including law enforcement, finance, and courts to integrate our program to their day-to-day activities. The implementation project manager is the customer champion
- Use standard project management tools and philosophies to lead successful implementations, meeting timelines and contractual obligations. BusPatrol's primary project management tool is Wrike
- Work with sales to identify and engage all relevant stakeholders, and drive alignment on need and timelines with internal and external stakeholders
- Drive internal coordination with operations, marketing, information systems, finance to ensure program readiness at go-live based on project timelines
- Define the scope of work from the contract and the legal requirements
- Develop and maintain a detailed project plan and milestones, using Wrike
- Continually assess risk and use root cause analysis tools and approaches to identify and solve problems (A3, 5Whys, Ishikawa Fishbone Diagram (Cause-and-Effect Diagram), Process Mapping)
- Drive a continuous improvement culture to ensure customer needs are met utilizing frameworks such as Plan-Do-Check-Act (PDCA) or similar approaches
- Produce high-quality documentation and create appropriate visibility to leadership. Develop project plans, project schedules, project budgets, work breakdown structure (WBS), communication plans, status reports, and project closure reports
- As project nears completion, deliver customer training to key external stakeholders including courts systems and police department on the use of AlertBus, Helpdesk ticketing systems, etc.
- Make recommendations and develop creative solutions to eliminate roadblocks
- Work with function leader to develop best practices and drive standardization
- Work with Legal to conduct initial research on State procedures and relevant laws when entering new markets.
- Bachelor's degree or higher; Masters and/or PMP preferred
- 8+ years project management experience is required. Strong experience acting as the voice of the customer and managing multiple complex implementation project timelines is required
- Experience leading projects impacting the public sector or municipalities preferred
- Demonstrated track record of success in delivering multiple complex projects on tight timelines
- Experience working with multiple internal and external stakeholders to achieve a common goal of delivering projects in time for go-live
- Experience with / understanding of standard root cause analysis tools is preferred
- Continuous improvement framework understanding / experience is preferred, Six Sigma certification is preferred
- Experience managing communications to various audiences on various medium platforms (e.g., emails, presentations, reports, etc.)
- Must have excellent written and verbal communication skills with an attention to detail
- Experience using project management tools, preferably Wrike or SharePoint
- Must have extraordinary customer relationship skills, and a track record of explaining technical processes to laypeople
- Mature, successful collaborator with good judgment, influencing skills, and capable of earning trust across a variety of diverse teams
- Solid organizational player with attention to detail and multitasking capabilities
- Proactive communicator with outstanding written, verbal and presentations skills
- Positive influencer that leads through frequent ambiguity/uncertainty/change
- Organized, comfortable working in a fast-paced environment with changing priorities, and work in autonomy, flexible
- Ability to speak Spanish an asset
- 'Get the work done' mentality
- Passion for BusPatrol's mission
- A competitive salary and benefits package
- Comprehensive personal time off, including volunteering and birthday days off
- An opportunity to help build a company dedicated to children's safety
- The chance to join an innovative and dedicated team, focused on leading edge technology
- The occasion to participate in BusPatrol's culture of safety, learning, and teamwork
- SAFETY
Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams. - CONNECTION
We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together. - EXCELLENCE
We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf. - IMPACT
We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities. -
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Implementation Project Manager - Miami, United States - BusPatrol
Description
OverviewLocation: Remote (Eastern Time Zone - Florida preferable)
Travel: 10-15% travel is required; travel is to project sites throughout the East Coast and is needed to meet key stakeholders at project kick off and/or training.
Manages Others: No
Education: HSD/GED is required, Bachelor's or Master's and PMP is preferred
Experience: 8+ years as a project manager. Public sector, municipality or legal experience preferred. PMP Certification is strongly preferred
THE OPPORTUNITY:
The Implementation Project Manager is the first step in building relationships with local officials, law enforcement and courts to facilitate BusPatrol's school bus camera operations and enforcement. The ideal candidate has a passion for client service, project management skills, and problem solving. They also have strong communication and presentation skills, attention to detail, root cause analysis and continuous improvement tools experience/understanding, and a customer-first orientation. The ideal candidate operates autonomously, builds trusts, and consistently delivers results.
Responsibilities
WHO WE ARE
BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol's technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.
WHAT WE OFFER
BusPatrol employees get:
HOW WE WORK
On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.
The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits.
Minimum US Base Salary
USD $96,000.00/Yr.
Maximum US Base Salary
USD $144,000.00/Yr.
