Dispatcher/receptionist - Phoenix, United States - Andrews Refrigeration
Description
Andrew's, the leader in commercial HVAC & Refrigeration, Plumbing, Electrical, Concrete and Construction in Arizona, is currently seeking a Disptach/Receptionist to join our Team.
The hours are Monday-Friday with some weekends in the summer months during peak HVACR season.Providing professional, courteous phone services:
- Address customer inquiries accurately and timely
- Recording of relevant information on automated dispatch board
- Manage customer expectations in courteous and professional manner
- Manage field technician inquiries
- Transfer other nonservice calls to appropriate office personnel
- Issue Purchase Orders and Work Orders
- Scheduling Inter-Company Service Calls & Projects
Dispatching Technicians:
- Efficient management of technicians and related assets in assigning calls
- Multitasking with phone answering responsibilities
- Timely update of computerized dispatch board
- Maintaining and coordinating information flow to the President, GM and Director of Operations
Documentation:
- Maintain service Logs
- Timely update of all Customer data requests
Skills/Requirements:
- Excellent listening, verbal and written communication Skills.
- A selfstarter willing to do all aspects of the dispatch position to ensure timely and accurate service delivery.
- Proficient computer skills including Microsoft Word and Excel.
- Team player with demonstrated experience of working in a team environment.
- Multitasker with the ability to work in a fast paced environment.
Previous Experience in Construction Industry a plus but not required.
Pay:
$ $21.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location:
In person
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