Dispatcher/receptionist - Phoenix, United States - Andrews Refrigeration

Andrews Refrigeration
Andrews Refrigeration
Verified Company
Phoenix, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Andrew's, the leader in commercial HVAC & Refrigeration, Plumbing, Electrical, Concrete and Construction in Arizona, is currently seeking a Disptach/Receptionist to join our Team.

The hours are Monday-Friday with some weekends in the summer months during peak HVACR season.


Providing professional, courteous phone services:

  • Address customer inquiries accurately and timely
  • Recording of relevant information on automated dispatch board
  • Manage customer expectations in courteous and professional manner
  • Manage field technician inquiries
  • Transfer other nonservice calls to appropriate office personnel
  • Issue Purchase Orders and Work Orders
  • Scheduling Inter-Company Service Calls & Projects

Dispatching Technicians:

  • Efficient management of technicians and related assets in assigning calls
  • Multitasking with phone answering responsibilities
  • Timely update of computerized dispatch board
  • Maintaining and coordinating information flow to the President, GM and Director of Operations

Documentation:

  • Maintain service Logs
  • Timely update of all Customer data requests

Skills/Requirements:

  • Excellent listening, verbal and written communication Skills.
  • A selfstarter willing to do all aspects of the dispatch position to ensure timely and accurate service delivery.
  • Proficient computer skills including Microsoft Word and Excel.
  • Team player with demonstrated experience of working in a team environment.
  • Multitasker with the ability to work in a fast paced environment.
Please provide salary history with resume.

Previous Experience in Construction Industry a plus but not required.


Pay:
$ $21.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location:
In person

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