-
Technical Support Engineer
2 weeks ago
Algolia Oregon City, United StatesNote: This is NOT a Desktop support/IT position. This role will be required to work APAC time zone 2 PM - 11 PM PT · At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds · Algolia was built to help users ...
-
Technical Support Engineer
1 week ago
Canon U.S.A., Inc. Oregon City, United States· Technical Support Engineer (Semiconductor) · US-OR-Hillsboro · Job ID: 31186 · Type: Full-Time · # of Openings: 1 · Category: Engineering · Additional Locations|CUS · About the Role · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? Y ...
-
Installation mechanic
3 weeks ago
Eclipse Enterprises Jennings Lodge, United States Full time100% Handy Application Possible · C+K Service GmbH is a service company for the energy and water supply industry. We support our clients in the complete handling of meter changes and meter readings (electricity, gas, water, heat) and offer our clients high-quality solutions for e ...
-
Cyber Security Expert
3 weeks ago
Quantum Ventures Jennings Lodge, United StatesAt F+S, we are experts in automotive embedded software. With a growing team of experienced practitioners and dedicated talents, as well as our expertise as consultants, developers, and tool specialists, we support our clients in efficiently developing high-quality technical syste ...
-
Radiant Ventures New Columbia, United StatesCompany Overview: · Our client is a leading company in the development and construction of cutting-edge machines and systems designed to improve production processes worldwide. Their innovative solutions are essential to industries such as solar and semiconductor technology. With ...
-
Desktop Support Engineer
4 weeks ago
Cynet Systems Tualatin, United StatesJob Description:Strong hands on experience needed on end user support for Windows PC and Mac related issues. · Ability to assign and work on incident tickets through Service Now. · Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing h ...
-
Support Engineer
2 weeks ago
Axiom Global Portland, United StatesPossible 3 Month CTH | No Fees | Do Not Re-Post | Confidential · Skype interview is mandatory please provide the candidates skype ID, VIDEO INTERVIEW IS MANDATORY. NO OPT OR CPT ALLOWED. · Submit candidates under their legal name and use only Capgemini template · Candidate's phot ...
-
Chemical Engineer Process Support Engineer
3 weeks ago
PMCS Group Tualatin, United StatesJob Description · Job Description · Minimum Qualifications: · 3+ years' experience with Semiconductor related process mechanical systems or similar. · BS in Chemical engineering, Mechanical engineering or similar STEM degree + experience. · Preferred Qualifications: · Basic to ...
-
Chemical Engineer Process Support Engineer
3 weeks ago
PMCS Group Tualatin, United StatesJob Description · Job DescriptionMinimum Qualifications: · 3+ years' experience with Semiconductor related process mechanical systems or similar. · BS in Chemical engineering, Mechanical engineering or similar STEM degree + experience. · Preferred Qualifications: · Basic to stron ...
-
Amazon Portland, United StatesThe AWS Support Engineering team is seeking an experienced Operations Manager, to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings ). Our customer facing engineers resolve customer technical issues ranging from EC2 Linux general guidance t ...
-
Amazon Portland, United StatesTechnical Operations Manager, Support Engineering, Support Engineering · The AWS Support Engineering team is seeking an experienced Operations Manager, to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings ). Our customer facing engineers r ...
-
Technical Support Engineer
3 weeks ago
Canon U.S.A., Inc. Portland, United States· Technical Support Engineer (Semiconductor) · US-OR-Hillsboro · Job ID: 31186 · Type: Full-Time · # of Openings: 1 · Category: Engineering · Additional Locations|CUS · About the Role · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will ...
-
Desktop Support Engineer
5 days ago
Themesoft Inc. Portland, United StatesTitle : Desktop Support · Location : Portland OR · Rate : $22/hr on W2 or $27/hr on C2C · Contract · Job Description · Strong hands on experience needed on end user support for Windows PC and Mac related issues · Ability to assign and work on incident tickets through Service Now ...
-
Field support engineer
1 week ago
eTeam Portland, United StatesPay rate : 60 to 65 · The JD is as below : · Electrical engineer who has experience to install of equipment or facilities for semiconductor or inspection (sensing). · Perform on-site preventative maintenance, routine repair, and calibration after installation. · Support instal ...
-
Technical Support Engineer
1 week ago
Hirekeyz Inc. Beaverton, United StatesTechnical Support Engineer (Semiconductor) · 6 days ago · Be among the first 25 applicants · Role:: Technical Support Engineer (Semiconductor) · Location:: Hillsboro, OR · Type:: Fulltime · Overview · Job description: · Are you seeking an opportunity to work with Semicondu ...
-
Sr. Software Application Support Engineer
5 days ago
Lam Research Tualatin, United StatesJob Responsibilities · Provide software support for Lam's Etch/Deposition tools and associated software applications for field deployment at multiple customers. · Support activities include software installation, troubleshooting/debugging software issues, creating technical docu ...
-
IT Site Support Engineer
4 weeks ago
Harvest Sherwood Food Distributors Portland, United StatesJob Purpose · Apply below after reading through all the details and supporting information regarding this job opportunity. · This position will report to the Senior IT Operations Manager and directly support the needs of our customers, both internally and externally. This posi ...
-
Quality Engineer
3 weeks ago
SilverTech Riverwood, United StatesWe are Trio Personalmanagement - your regional personnel service provider in Riverwood. · Our entire management team, employees, and staff bring years of experience in temporary staffing, recruitment, sales, customer service, recruiting, and employee care, and are dedicated to th ...
-
Desktop Support Engineer
4 weeks ago
eTeam Portland, United StatesProviding technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support ...
-
Technical Support Engineer
3 weeks ago
EV Group, Inc. Hillsboro, OR, US, United States Full timeJob Title: Technical Support Engineer (Software)Reports to: Director of Customer Support – North America · Classification: Non-Exempt · Summary: · The Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support between cust ...
Technical Support Engineer - Oregon City, United States - Algolia
Description
Note: This is NOT a Desktop support/IT position. This role will be required to work APAC time zone 2 PM - 11 PM PT
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds
Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Billions of search queries are answered every month thanks to the code we push every day into production.
The Technical Support Engineer is a critical role at Algolia. This role is on the front-lines of our company and is often the first person customers contact when they are experiencing problems with our products or services. We're looking for a Technical Support Engineer to assist our technical customers with implementing and supporting Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies (like Medium, Twitch from Amazon, LVMH, ...) focused on providing a world-class experience to their millions of users.
As a Technical Support Engineer you will partner with the customer success, product and engineering teams. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers being successful.
Your Role Will Consist Of:
Handle product and technical requests via phone, web, and email support channels.
Effectively troubleshoot and properly document customer's support issues.
Provide customers with regular updates regarding their support tickets.
Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
Submit software bug reports to the Engineering team for problems needing attention.
Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
Contribute to internal and external knowledge bases
Requirements:
2-4 years of experience in Technical Support, supporting SaaS enterprise software.
Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
Experience with REST API, database management, and web development technologies.
Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
Effective communication skills across channels (phone, email, & chat), demonstrating compassion and empathy towards customers.
Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required.
Nice to have:
Basic familiarity with iOS & Android platforms.
Experience supporting open-source projects & their GitHub communities.
Working in a 24/7 contact center environment
Experience with Shopify, Magento, and a plus
We're looking for someone who can live our values:
GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
TRUST - Willingness to trust our co-workers and to take ownership
CANDOR - Ability to receive and give constructive feedback.
CARE - Genuine care about other team members, our clients and the decisions we make in the company.
HUMILITY- Aptitude for learning from others, putting ego aside.
Benefits:
Covered medical, dental, and vision benefits for you and your family
401(k) Matching Plan
Unlimited Paid Time Off
Paid Parental Leave
Pre-tax commuter benefits
Life insurance and disability benefits
Perks:
Competitive pay and equity
Charitable contribution matching
Fully stocked kitchens
Catered lunches on Tuesdays and Thursdays
Workout Wednesdays w/ personal trainer
Bi-monthly meditation sessions