Guest Service Representative - Chicago, United States - TheWit Hotel

TheWit Hotel

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB DESCRIPTION:

SKILLS**:

We are looking for those who celebrate CHICAGO willing to develop our team culture, utilizing their skills to create an environment dedicated to thoughtful and attentive service while being team focused.

You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service.

Strive to continuously evolve and improve your performance in order to provide a memorable guest experience with attention to FANTASTIC GUEST INTERACTION for all guests each and every day.

Must have high school graduate level mathematical aptitude and know standard cash handling procedures.

Must have previous experience working with the public and acquired strong customer service skills with a friendly, welcoming attitude, preferably in the hospitality industry.

Responsibilities include, but are never limited to:
Celebrate our culture of individualism, engagement, having fun while creating an experience for every guest every time.

Recognize the importance of sincere hospitality incorporating your humor, life experiences and talents to make every guest feel welcome and valued.

Represent the hotel in a positive manner at all times.
Perform check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized methods.

Calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Answer guest inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintain strong guest service skills by being knowledgeable of all in-house and area functions in order to provide our guests with accurate information.

Operate the PBX equipment to provide guests with timely and efficient service.

Process all guest mail, messages and faxes in order to ensure the information is received by the guests in the most timely and accurate method possible.

Communicate the necessary information to associates in order to enhance department operations and guest service.
Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
Be TEAM FOCUSED at all times.
Maintaining The Market to ensure we are maximizing profit.

ADDITIONAL QUALIFICATIONS:

Communicate in the primary language of the hotel.
Show off the proper uniform/dress at all times and be well groomed.
Be flexible since you are running a 24/7 hotel operation.
Must be able to lift and carry thirty pounds.

ABOUT THE COMPANY:

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.