Director - B2B Product Risk Assessment and - New York, United States - Amex

Amex

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) team enables businesses globally to pay for and finance what they need to grow their businesses.

GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem.

The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks.

This business has doubled in customers and volume over the last few years and requires focused attention on customer experience management and overall roadmap prioritization and planning.

As such, the Director, Digital B2B Product Risk Assessment, Remediation, and Management will lead a team passionate about ensuring that we have robust compliance, controls, and governance as we build and enhance our B2B product suite.

The goal of this team is to effectively partner across the enterprise and within our product teams to help us deliver best-in-class B2B products while maintaining a continued focus on our rigorous compliance, controls, governance, and monitoring processes.

How will you make an impact in this role?

Lead a diverse team of dedicated colleagues and external consultants with experience across operational risk, product governance, product controls and monitoring, and B2B product operations
Lead and PMO largescale operational risk assessment engagements in collaboration with teams across the enterprise and with external experts to analyze and enhance existing processes, controls, and product operations for all B2B products (i.e. BIP, AP Automation partnerships, One AP, ACH, etc.).
Create a roadmap and timeline to lead the implementation of results and recommendations as the output from these largescale risk assessment engagements. This includes partnering closely with all impacted collaborators to ensure product, controls, monitoring, governance, and process enhancements are deployed within timelines and within budget
Collaborate closely with key B2B Product partners such as the Network team, Operational Excellence, Compliance, and GCO to maintain a strong focus on elevating management awareness and organizational risk culture
Partner with B2B Product teams, the Network, Operational Excellence, Compliance, and General Counsel (GCO) to ensure products and processes align with applicable laws, regulations and policies supported by meticulous testing
Identify trends, themes and tendencies that indicate emerging operational risk by analyzing data and trends across metrics, loss event data and external events
Drive a culture of excellence and continuous improvement

Minimum Qualifications:

Experienced, credible leader with 15+ years of financial servicesrelated experience; must have experience within product, operational risk, project management, and operational process management
Outstanding critical thinking, insight and judgment, with shown ability to navigate through ambiguity to build structure, ask the right questions and synthesize complex inputs into clear recommendations and advise on direction in a fastpaced environment
Strong problemsolving skills, and business acuity to advise executive leadership
Analytical, with proficiency in qualitative and quantitative analysis
Project management skills and strong change management experience driving projects forward
Outstanding presentation skills both written and v