- Directly represent and project manage the most complicated WEM effort underway at any one time, whether a large project or program of projects.
- Collaborate with a project community of stakeholders including product owners, technical team leaders, and subject matter experts to plan and execute a predictable path for this WEM effort.
- Serve as a single source of truth and maintain a sense of control for this WEM effort by ensuring alignment, accountability, and visibility across the project community and senior leadership.
- Escalate risks, impediments, constraints, and dependencies outside the control of the project community to senior leadership for awareness and resolution.
- Be a subject matter expert in how to organize projects - planning approaches, schedule estimates, resourcing, contingency, risk mitigation, task tracking, etc. You will collaborate to define a set of project management tools and approaches, then mentor others on how to best apply this set in context.
- Use Atlassian Jira for project tracking and Confluence for knowledge management.
- A STEM related degree or a demonstration of equivalent professional experience. A degree in computer science, software engineering, data science, or similar is preferred.
- A history of successful project delivery, available for example as a presentation, portfolio, or curriculum vitae.
- Deep working knowledge of the full software development lifecycle. Experience with commercial SDLC tools preferred.
- Working knowledge of agile product delivery at scale. Advanced credentials consistent with the domain, such as Scaled Agile Framework (SAFe), Project Management Institute-Agile Certified Practitioner (PMI-ACP), or Large Scale Scrum (LeSS) preferred.
- Demonstrated exposure to advanced product delivery topics such as Theory of Constraints, Principles of Product Development Flow, and Lean Startup.
- Proficiency with programming fundamentals like scripting or automation is an asset, though comprehensive software development experience is not required.
- Excellent critical thinking and reasoning, with a growth mindset.
- Effective written, verbal, and interpersonal communication skills, including direct collaboration with peers across development groups and business units. Exposure to advanced topics such as personality styles, emotional intelligence, Crucial Conversations, Situational Leadership preferred.
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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Agile Program Manager - Indianapolis, United States - Genesys
Description
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Agile Program Manager
Are you someone who likes to unravel the tangle of complicated large projects? Are you up to the challenge of turning ambiguous requirements and heterogenous inputs into something more consumable, taming chaos into some semblance of order? Do you want to work in an environment where you have the flexibility to grow your skillset and level up? If so, this job might be for you.
What this role is:
As an Agile Program Manager in Workforce Engagement Management (WEM), you will engage in the daily facilitation of people, artifacts, and ceremonies it takes to achieve the overall success of the most complicated WEM projects by applying your domain specific skills.
Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies, built as a platform on Amazon Web Services. WEM is a fast growing business within Genesys Cloud, and we are seeking dynamic candidates that will grow with us. WEM applies technology in domains like scheduling, forecasting, agent coaching, gamification, speech analytics, recording, and data science. You will work in a fast-paced startup environment where continuous change, invention, and experimentation are a given.
What this role isn't:
This role is not being the Scrum Master of a team. This role is not taking notes, assigning actions, writing status reports, presenting Gantt chart updates, or similar mind-numbingly repetitive tasks. You may still have to do some aspects of these things, but only in the service of the greater success of an effort.
What you'll bring to the table:
To be successful, you should be a strong problem solver, serving internal customers with solutions that meet their needs. You should demonstrate curiosity to experiment and initiative to get things done. Being resourceful and detail-oriented will contribute to your success at Genesys.
Some details about what you'll do:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$101, $198,450.00
Benefits:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceTM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
