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    Manager, Field Operations - Boulder, United States - Zayo Group

    Zayo Group
    Zayo Group Boulder, United States

    3 weeks ago

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    Description
    Company Description

    Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.


    Zayo is seeking a Field Operations Manager to improve the operational systems, processes and policies in support of Zayo's Field Operations mission – specifically, support better management reporting, information flow and management, business process and organizational planning.

    Responsibilities

    Responsible for data and reporting accuracy of any data related to field operations including task data
    Responsible for the production and analysis of monthly and quarterly metrics decks
    Responsible for the creation and upkeep of reports and dashboards
    Work internally and with other groups to create, streamline and document workflow
    Ensure that development is done so that workflow and process are aligned
    Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costs
    Create the budget forecast twelve months in the future
    Ensure that actuals are captured accurately are in line with the budget
    Explain the budget and any variances actual to forecast
    Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations
    Manage internal IT resource dedicated to development
    Work with various other groups in the company to solve company-wide issues
    Responsible for management of entire Zayo fleet vehicle program – including leasing and selling of vehicles, insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road
    Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification
    Contribute to the ongoing expansion of Workforce Management (WFM) as a way to increase Field Operations efficiencies; this includes the WFM team members as well as any systems and process development - Salesforce or otherwise
    Manage a high achieving team, as needed, to successfully address all of the above listed responsibilities

    Qualifications

    Bachelor's Degree in management, finance or other related field. MBA is preferred
    Minimum of ten (10) years work experience, at least 5 years in telecommunications
    Ability to manage a team of varying skill sets and roles within the company
    Comfort in presenting data and financials to various other departments including the President of the Group
    In-depth working knowledge of including report writing and dashboard creation
    Strong communication skills

    Base Pay Range:
    $81,200 - $121,800 USD/annually, commensurate with experience.

    Benefits, Rewards & Wellness

    Excellent Health, Dental & Vision Insurance
    Retirement 401(k) Savings Plan
    Fitness membership discounts
    Generous paid time off policy including paid parental leave


    Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.


    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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