Customer Service Associate - Goleta, United States - Moss Motors, Ltd.

Moss Motors, Ltd.

Verified Company

Goleta, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB POSTING
-
Customer Returns Associate_

FSLA Status:
Full-Time Non-Exempt

Compensation:
Hourly Range of $18.00 to $19.00 DOE

Department:
Quality Assurance - 256

Report to:
Quality Assurance Manager

Moss Motors is seeking an individual to fill a Customer Returns Associate position at our Goleta Warehouse site.

Job Duties:

Collect return packages from the Receiving area. Drop off company mail in the Administration office.
Create and initiate the Moss Motors internal return documentation Sales Credit Memo
Visually inspect packages and note possible shipping damage and document damage returns on SCM and record following the UPS sixpoint procedure.
Review return documentation supplied with return product.
Inspect returned product condition while keeping the customer comments in mind with the emphasis of determining the disposition of the product. Note any damage, signs of use or missing components on SCM.
Make the decision on the correct disposition action such as Back to Stock, Return To Vendor, Scrap or if the product does not meet Moss Motors return or warranty policy place part(s) in the holding area and note on SCM.
Determine the correct internal warehouse location to stock parts based on product action disposition such as Warehouse One or Warehouse One Returns.
Record issues reported by customer as well as any issues noted while performing the receipt inspection on the SCM. Note any recommendation on approval or denial of return as needed.
If necessary, repackage return product and place product in appropriate location
Assist the Customer Service department with any questions or clarification required to process the clerical action of the return process.
Physical scrapping of product that has been adjusted out of inventory.
All other duties as assigned.

Required Skills:

Organization and accountability.
Good written and verbal communication skills.
Good interpersonal skills and ability to work with others as a team.
Ability to reason and negotiate with others.
Basic math skills required.
Meet physical Requirements as noted in job description.

We offer excellent benefits:

Medical & Dental PPO
Vision, Life Insurance
Matching 401k, Holidays, Vacation and Sick Time Off

If you are interested in working for Moss Motors, please contact Marissa Garcia at

Pay:
$ $19.00 per hour

Expected hours: 40 per week

Benefits: