Director of Operations - Atlanta, United States - Hogarth Worldwide

Description

Job Description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does a Director of Operations do at Hogarth?

Director of Operations leads and manages large engagements and is responsible for overall satisfaction, quality, and on-time, on-budget completion of deliverables across a large portfolio of accounts. They manage a team of associate, mid- and senior-level project managers and partner with client services and other internal/external stakeholders in a highly matrixed environment. They are an example, and impart a streamlined, rigorous yet flexible process, ensuring rigor in proper project scoping, staffing and pricing. They have a passion for operations and efficiency and are creative in their solutions. The ideal candidate must be a true operation professional, demonstrate an advanced understanding of agency operations, project management methodologies and tools and truly lead diverse and dynamic teams to deliver excellence for our clients. They actively sell in new ideas to clients to enhance their business and to grow Hogarth's revenue.

The Director of Operations is accountable for their portfolio's profitability and resource utilization. They will work across discipline, as well as with our regional and global teams. The successful candidate will use their superior problem-solving skills, judgment, and excellent relationship building skills to be a leader and mentor for the team and the agency overall.

Duties:

Strategy and Financials

• Manages a portfolio of clients generating $10-12MM in revenue and partners with the Client

Managing Director to deliver revenue and profitability - profit margin targets (60%)

• Leverages strong commercial abilities and financial acumen
• Leads and drives the project management team to flawlessly deliver work that meets client's business, operations, and strategic goals; assigning clear responsibility for tasks, decisions and clear objectives.
• Owns/collaborates on contract negotiations in partnership with finance and the COO
• Reviews and approves final SOWs and Change Orders Collaboration
• Demonstrates strong cross-capability and cross-functional collaborations skills with internal agency team and key external partners, including your account's commercial partner, regional offices, key 3rd parties and all key internal disciplines
• Motivates and drives the integrated team towards forward progress, action and results
• Develops and maintains high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement).
• Effectively and impartially navigates teams with conflicting priorities
• Builds strong, trusting relationships with key stakeholders and clients across the business

Process and Operations

• Continually assesses and simplifies complex processes to make them more efficient
• Tactically deploys and maintains HWW's production platform strategy by leveraging regional offices and our global operational standardization practices
• Ensures creative excellence and quality
• Ensures the right resource allocation and management on any given client program/project
• Operates under a standardized set of tools for process improvement and project management
• Produces and circulates periodic KPI and project reports as required
• Collaborates seamlessly across the Operations Excellence team to deploy both local and global initiatives in a controlled and efficient manner
• Provides a local focal point for the controlled and efficient planning and transition (setup phase) of work to HWW's production hubs, as well as provide ongoing support / course correction as an independent intermediary between local client servicing and global production
• Supports the global practice councils to deliver their agenda, including refining and deploying best practice processes, tech functionality and adoption across their defined production area
• Provides a governance and support counter-balance to local production operations to ensure all stakeholders have the data, tools, direction and access to expertise to continually optimize their operations

Risk

• Directly intervenes and manages the recovery plan whenever business critical risks are identified

Team Development

• Coaches, trains, evolves and inspires the growth and development of the project management staff via consistent feedback, training and growth opportunities
• Reviews team structure and resources on an ongoing basis to ensure high quality delivery, quality and service for our clients, while appropriately maintaining agreed profitability

Hogarth

• Understands Hogarth's capabilities, offerings and tools and activating them on client business challenges as needed
• Identifies opportunities for Hogarth to create award-winning work within its accounts/projects
• Leverages Hogarth's global network to deliver great work at Hogarth

Requirements:

• 10-15 years of related experience within an international studio production environment, with at least, 3 years working in a creative agency environment
• An appreciation for how great work gets done and a commitment to ensuring flawless creative execution
• Strong cross-capability and -function collaboration and communication skills.
• Commercially focused with a passion for delivering and exceeding results
• Focus on continuous improvement of project management methodology
• Inspiring leadership, ability to rally teams and experience in driving change and governance through cross-functional teams with internal and external constituencies
• Demonstrated experience of successfully working within a virtual team environment
• The ability to thrive in an ever changing and dynamic work environment
• Ability to effectively manage multiple projects and relationships cross functionally
• Experience with complex decision and planning processes
• Ability to conduct presentations comfortably to large groups
• Demonstrated experience working with Senior and Executive management at the agency and with clients

#LI-RS1

#LI-Hybrid

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

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