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Call Center - Washington, United States - Quadrant
Description
Medical Call Center - OBGYNChevy Chase MD/Washington DC
MUST:
2+ years of solid medical office experience
Call Center experience or high volume phones
Experience registering patients
OBGYN experience preferred
Experience charting in Athena EMR
Comfortable working all phones in a call center environment
Experience working in a high volume multi provider practice (specialty preferred)
Strong scheduling experience
Experience entering information in EMR and updating records (Athena)
bility to triage calls
Strong customer service support
DUTIES:
Duties include but are not limited to the following:
nswer high volume incoming calls
Schedule appointments
Register patients
Update and maintain patients records
Triage phone calls
nswer questions over phone to determine where phone call should be transferred
Schedule appointments in the EMR system
Generate and complete pre-certification requests for appointments
Review upcoming schedules for accuracy
Handle complaints
Quadrant is an affirmative action/equal opportunity employer.
ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.