Customer Advocacy Associate - New York, United States - B&H Photo

B&H Photo

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website.

Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articlesand always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment.

Make your move to B&H today

Job Overview:

The Customer Advocacy Associate's Level 1 role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

Correspond with the customer when appropriate and with urgency to manage all firstlevel issues.
Ensure all assigned surveys / responses have complete followup and closure.
Escalate secondlevel issues to appropriate team members within the CAD department for resolution / customer satisfaction.
Escalate any concerns or issues to the appropriate manager / supervisor when required.
Assist in documenting operational processes.
Assist in creating customer response templates.
Identify trends in the feedback and recommend solutions to help resolve business issues to provide an exceptional customer experience.
Support efforts to improve the process and function of the department.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

If you believe you require such assistance to complete this form or to participate in an interview, please let us know.