Customer Service Representative - Berkshire, United States - Carenet Health

Carenet Health Berkshire, United States

3 weeks ago

Description

Overview:

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Responsibilities:

Is this you?
Bring empathy and a passion for evidence-based care to all you do while remaining flexible.
Multitasking and attention to detail are your superpowers.
You have a strong healthcare background and believe part of your job is to advocate for your patients.
You roll with the punches on any given day, with any given interaction, and never lose sight of the need to use your stellar interpersonal and skills.

You respect different cultures and know that rule-following is essential to your personal integrity and your employers quality compliance.

A typical week in the life of this position:

Schedule radiology appoation and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication
Must be able to research customer issues and find workable solutions
Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
Manage through multiple and competing priorities.
Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands.
Competency working in multiple systems, such as Carenet CRM, client(s) CRM, Teams, Outlook, etc.
Ability and willingness to cross-train on other products and clients
Perform other duties and responsibilities, as assigned
Participate in coaching sessions, while being open to all feedback provided to improve performance

Qualifications:

High School diploma/GED or equivalent
Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
Demonstrates the ability to type a minimum of 40 wpm
Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
Demonstrates problem-solving skills

#INDNONC

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