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IT Field Service Specialist - Leipsic, OH, United States - POET
Description
At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible.
Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations~ Competitive pay, including shift premium pay for qualifying positions
~ Quarterly Profit-Sharing Bonuses, and Bi-Annual Incentive Bonuses
~ Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contribution
~ Onsite fitness centers or fitness reimbursements
~Paid time off and paid holidays
~ Tuition reimbursement
~ Safety and cold weather gear reimbursements
~ This position acts as the primary point of contact for POET bioprocessing facility team members' information technology needs in an assigned geographic region. Providing onsite and remote IT support for team members at the bioprocessing facilities helps keep essential IT hardware and business applications operational. This position maintains computer software and hardware such as desktops/laptops, printers, video conferencing equipment and telecommunication equipment that allows the bioprocessing team members to conduct business with POET's customers as well as maintaining communications between all POET business units.
This position will provide support to these POET locations: Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile tablets, video surveillance systems and video conferencing equipment.
Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.
Requisition, inventory, configure, install, maintain, repair, upgrade secure and dispose of team member personal computing devices.Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.
Escalate server, network, compatibility and design issues to the appropriate team member.
Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.
Limited network administration duties:
resetting passwords, unlocking accounts, setting file permissions, and rebooting servers, server configuration and maintenance responsibilities.
Document instructions, procedures and licensing as needed.
We all help out with responsibilities that may not be specifically listed here.
High school diploma or GED equivalent and a minimum of three years related IT experience.
Associate's degree in a technical field; Information Technology, Computer Information Systems, etc. and one year of related IT experience.
Advanced knowledge of Windows OS based laptops, desktops, and servers
Ability to troubleshoot, install and upgrade hardware and software applications
Basic knowledge of phone and video conferencing equipment and technology
Solid understanding of IP and ISDN networks over LAN/WAN infrastructure
Demonstrated competency and high level of understanding and networking technology including TCP/IP based networks and 802.Advanced knowledge of Microsoft Office Suite.
GROWTH OPPORTUNITIESThis position is exposed to work in multiple environments, including plant, laboratory and office environments.
The team member may be exposed to high noise levels, moving mechanical parts, dusty conditions, internal and external temperature/weather conditions and chemicals.
Up to 75% day travel, 25% overnight travel required. Company provides cell phone, credit card, fleet vehicle and/or air travel for business travel.Data entry while seated for greater than one hour
POET complies with all applicable federal, state and local laws regarding hiring and employment.
Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
