- Supervise and coordinate the work of staff responsible for performing sub-professional financial, statistical, accounting, clerical, cashiering, customer service, and general record keeping duties;
- Review and analyze data in software applications to ensure accuracy and compliance with procedures and applicable laws;
- Ensure work quality and adherence to established policies and procedures;
- Coordinate assigned activities with other divisions, outside agencies, and the general public; and
- Perform the more technical and complex tasks relative to assigned area of responsibility. EXAMPLES OF DUTIES
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Finance Cashier Supervisor - Hermosa Beach, United States - City of Hermosa Beach Isai
Description
DEFINITION
Under general direction,
Plans, prioritizes, assigns, and reviews the work of staff responsible for performing sub-professional financial, statistical, accounting, clerical, cashiering, and general record keeping duties;
Maintains all aspects of processing including but not limited to parking citations, business licenses, dog license, parking permits, bus passes, and taxi vouchers;
Assumes custody of all funds received by the City including money deposited by other City departments;
Interfaces with the Department of Motor Vehicles, LA Superior Court-Torrance, credit bureau, Southern California Automobile Club, other agencies and multiple software vendors;
Participates in the development of goals and objectives;
Participates in the selection of assigned accounting staff;
Provides or coordinates staff training; works with employees to correct deficiencies;
Ensures that matters pertaining to parking citations are properly processed, coordinates with the Police Department and Community Services on changes in state and municipal codes;
Conducts research and assists in product evaluation and selection;
Coordinates with other department personnel to ensure optimal customer service;
Prepares and regulates division expenditure budget;
Oversees and participates in preparing correspondence, reports and agenda items relating to Finance Department activities;
Devises forms and procedures needed for daily operations;
Works with information technology staff and vendors on troubleshooting problems and data conversions;
Coordinates assigned accounting activities with those of other divisions, outside agencies and organizations;
Responds to and resolves difficult and sensitive inquiries and complaints; works with confidential information used in normal daily operations.
QUALIFICATIONS GUIDELINESKnowledge, Skills & Abilities:
Knowledge of:
Operational characteristics, services, and activities of a cashier office;
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases;
Principles of supervision, training, and performance evaluation;
Mathematical principles;
Customer service techniques, practices, and principles;
Principles and procedures of financial record keeping.
Ability to:
Coordinate and direct assigned programs;
Supervise, organize, and review the work of assigned staff involved in cashiering activities;
Select, train, and evaluate staff;
Prepare statistical reports and generate reports from various software applications;
Deal effectively with the public;
Read and understand laws, regulations and procedures;
Operate office equipment including computers and supporting word processing and spreadsheet applications;
Communicate tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility;
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience: Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain this required knowledge would be:
Educational equivalent to graduation from an accredited college or university with a degree in public administration, business administration, accounting or a related field and three years of increasingly responsible experience in government or a comparable business or non-profit organization is required.
One year of supervisory experience is required.
Experience with cashiering and customer service is desirable.
Licenses/Certificates: Possession of a valid Class C California Driver's License with a safe driving record is required and must be maintained as valid during the course of employment.
SUPPLEMENTAL INFORMATIONphysical demands and WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment : Work is performed primarily in a standard office environment with extensive public contact and constant interruptions.
Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision : See in the normal visual range with or without correction.
Hearing : Hear in the normal audio range with or without correction.
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