Front Desk Agent Seasonal - Redondo Beach, United States - Lodging Dynamics

Lodging Dynamics

Verified Company

Redondo Beach, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

OVERALL RESPONSIBILITIES:

The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group checkins, checkouts, and VIP arrivals. Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes calls as appropriate; takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wakeup calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and checkouts.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
Balances cash bag at open and closing of each shift.
Provides a professional image at all times through appearance and dress.
Follow company policies and procedures.