- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
- Experience with Linux is required
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Avid Technology Professionals Annapolis Junction, United StatesProvides 365 days, 4 days a week, 10 hour a day shift. MANDATORY SKILLS: Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users Prov ...
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Cornerstone Defense Annapolis Junction, United StatesTitle: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through ...
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Leidos Annapolis Junction, United States· Come join our exciting National Security Group Leidos has a challenging and exciting opportunity for a self-motivated Lifecycle Support Analyst to join our team supporting a large, fast-paced program that uses Scaled Agile Framework (SAFe) methodology. The contract provides sy ...
Lead Help Desk Engineer - Annapolis Junction, United States - EverWatch
Description
Job Title:
Lead Help Desk Engineer
Overview:
EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our countrys most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.
EverWatch is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.
Responsibilities:Fourteen (14) years experience as an SA or HD, in programs and contracts of similar scope, type, and complexity is required. Bachelors degree in Computer Science or related discipline from an accredited college or university is required.
TS/SCI polygraph
Job Locations:
US-MD-Annapolis Junction
Skills:
integration, Process Engineering, Linux
