- Location: Annapolis Junction, Maryland
- Type: Contract
- Job #2590
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Help Desk Specialist
2 weeks ago
Kaizen Approach Annapolis Junction, United StatesWe are currently looking to hire an experienced Information Systems Security Engineer to perform and/or review technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and re ...
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Help Desk Specialist with Security Clearance
2 weeks ago
Cornerstone Defense Annapolis Junction, United StatesTitle: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through ...
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Help Desk Specialist with Security Clearance
2 weeks ago
Avid Technology Professionals Annapolis Junction, United StatesProvides 365 days, 4 days a week, 10 hour a day Shift. MANDATORY SKILLS: Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users Prov ...
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Service Desk Specialist Level 2 with TS/SCI
3 weeks ago
IMG Information Management Group, Inc. Annapolis Junction, United StatesOpportunity · Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests · Perform systems administration of desktop systems connected to loca ...
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IMG Information Management Group, Inc. Annapolis Junction, United StatesOpportunity · Position Description: · Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, ide ...
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Help Desk Tech
3 weeks ago
General Dynamics Information Technology Annapolis Junction, United States**Req ID:** RQ174733 · **Type of Requisition:** Regular · **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph · **Job Family:** Help Desk · **Skills:** · Customer Service,Help Desk Support,Troubleshooting · **Certifications:** · Security+, CE - Comptia Security ...
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Help Desk Tech
2 weeks ago
General Dynamics Information Technology Annapolis Junction, United States**Req ID:** RQ174733 · **Type of Requisition:** Regular · **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph · **Job Family:** Help Desk · **Skills:** · Customer Service,Help Desk Support,Troubleshooting · **Certifications:** · Security+, CE - Comptia Security ...
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Help Desk Tech
2 weeks ago
NES Associates Annapolis Junction, United StatesType of Requisition: · Regular · Clearance Level Must Currently Possess: · Top Secret/SCI · Clearance Level Must Be Able to Obtain: · Top Secret SCI + Polygraph · Suitability: · Public Trust/Other Required: · Job Family: · Help Desk · Job Qualifications: · Skills: · Customer Serv ...
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Help Desk Tech
3 weeks ago
General Dynamics Annapolis Junction, United StatesResponsibilities for this Position · Location: USA MD Annapolis Junction Technology Drive, Annapolis Junction, MD (MDC246) · Full Part/Time: Full time · Job Req: RQ174733 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Top Secret/SCI · Clearance Level ...
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Help Desk Tech
3 weeks ago
General Dynamics Information Technology Annapolis Junction, United StatesHelp Desk TechnicianTransform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agenc ...
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Help Desk Tech
2 weeks ago
General Dynamics Information Technology Annapolis Junction, United StatesREQ#: RQ174733 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Help Desk Technician Transform technology in ...
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Information Technology Support Specialist
3 weeks ago
General Dynamics Information Technology Annapolis Junction, United StatesReq ID: RQ174221 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph · Job Family: Help Desk · Skills: · Computer Repairs,Help Desk Support,Information Technology (IT),Remote Support,Troubleshooting Hardware · Certifications: · None ...
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Help Desk Tech
2 weeks ago
General Dynamics Information Technology Annapolis Junction, United StatesHelp Desk Technician · Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how ag ...
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Information Technology Support Specialist
3 weeks ago
General Dynamics Information Technology Annapolis Junction, United StatesReq ID: RQ174225 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph · Job Family: Help Desk · Skills: · Computer Repairs,Help Desk Support,Information Technology (IT),Remote Support,Troubleshooting Hardware · Certifications: · None ...
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System Administrator 1
2 weeks ago
M.C. Dean Annapolis Junction, United StatesJob Duties and Responsibilities: In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Washington D.C. area. Candidates m ...
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Guest Experience Specialist
1 week ago
Marriott International Inc Annapolis Junction, United StatesAdditional Information Evening and Overnight Shift, Weekends requiredJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Fort Meade BWI Business District, 2700 Hercules Road, Annapolis Junction, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated ...
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Guest Experience Specialist
1 week ago
Marriott International Inc Annapolis Junction, United StatesAdditional Information Evening and Overnight Shift, Weekends required · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Fort Meade BWI Business District, 2700 Hercules Road, Annapolis Junction, Maryland, United States VIEW ON MAP · Schedule Fu ...
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System Administrator 2
2 weeks ago
M.C. Dean Annapolis Junction, United StatesJob Duties and Responsibilities: In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Washington D.C. area. Candidates m ...
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Digital Transformation Outreach SME
2 weeks ago
Orbis Operations Annapolis Junction, United StatesOrbis Operations is seeking an IT Specialist/Outreach SME with DX (Digital Transformation) and Technical Writing experience to support its government customer in Annapolis Junction, MD. · Required Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compa ...
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Strategic Solutions International Annapolis Junction, United StatesJob Description · Job DescriptionSSI is a leading strategic partner for government agencies and industry clients, leveraging decades of experience to deliver exceptional support and services. Guided by our Core Values, Vision, and Mission, we assemble top-tier talent dedicated to ...
Help Desk Specialist - Annapolis Junction, United States - Cornerstone Defense
Description
Location: Annapolis Junction, MD
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Company Overview:
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone's Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.
Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the Bachelor's Degree.
Provides 365 days, 4 days a week, 10 hour a day shift Help Desk support as defined by first response/Tier 1 and 2 support.
Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users
• Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers
• Provide tier 1 and 2 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed
• Provide basic instructions on how to use services to both external and internal customers
• Troubleshoot customer accounts and users' ability to logon to the collaboration environment
• Train and mentor junior members of the team
IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.