- Build and maintain strong, positive relationships with clients.
- Provide tailored customer service and advocacy, enhancing client satisfaction and loyalty.
- Regularly schedule, prepare for, and attend client meetings to review needs and deliver strategic insights.
- Lead proactive maintenance reviews to ensure the stability of core infrastructure.
- Offer consultative advice on potential services to enhance clients' IT environments, productivity, and security.
- Coordinate with technical teams to pinpoint necessary client projects and services, ensuring effective implementation.
- Drive communication between clients and service members to ensure clarity on any additional services being implemented by Apogee
- Understands scope of any additional services in order to facilitate productive change management.
- Document all client interactions and maintain comprehensive records of clients' site
- Lead account reviews with clients to propose and refine technology solutions.
- Prepare quotes for product purchases and liaise with order fulfillment teams to ensure timely approvals and delivery.
- Collaborate closely with the Apogee inside sales identify opportunities.
- Drive initiatives aimed at increasing client happiness and student satisfaction.
- Bachelor's or Master's degree in Computer Science, Information Security, or a related field.
- Previous leadership position at a college or university.
- Extensive experience in IT Operations, with a proven track record of success.
- Strong leadership, communication, and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Willing to travel up to 50% of the time or more as needed to achieve company goals.
- Must be located in the Southeast Region of the United States.
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave
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Campus Chief Information Officer - Charlotte, United States - Apogee
Description
Job Description
Job DescriptionWe're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
How will you be engaged?
We are inviting applications for a contracted, fractional position as a Campus Chief Information Officer. Our network includes seasoned and proficient experts who engage with higher education executives to drive positive outcomes. Depending on the needs of the assignment, you will work either remotely, onsite, or in a hybrid arrangement with the assigned client.
Throughout the application process, we will discuss pertinent details to ascertain your availability and preferred regions. This approach ensures that we match your expertise with the appropriate opportunities.
Client Relationship Management
Strategic IT Consulting
Service Transition Stewardship
Sales and Service Delivery
Requirements
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodation:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,
Campus Chief Information Officer professionals in Charlotte
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Lauren Holmes
Service-oriented individual pursuing careers in international education