Account Manager, Client Services - Tempe, United States - OnePoint Patient Care

OnePoint Patient Care

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Company:
OnePoint Patient Care

Overview:

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients.

They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

Schedule:

Monday - Friday

9am - 5pm

Responsibilities:

Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
Accountable for all aspects of client relationships; primary goto person for your client base
Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
Leads client contract renewal process in collaboration with other key PharMerica stakeholders
Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
Works with client support services in leading the onboarding of new clients and facilities to ensure a seamless implementation
Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
Represents PharMerica at corporate/networking/client events and conferences
Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications:

Bachelor's degree or equivalent experience
Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other businesstobusiness setting
Ability to communicate to all levels of management
Excellent timemanagement and basic computer skills
Advanced Microsoft Office proficiency
Outstanding problemsolving skills
Experience in root cause analysis
Ability to collaborate crossfunctionally
Experience working within a collaborative team
Experience in a project management and clientfacing customer service role
Strong background with the ability to manage multiple priorities and deadlines at once