Server - Sugar Land, United States - Willies Grill & Icehouse, LLC

Willies Grill & Icehouse, LLC

Verified Company

Sugar Land, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

The Servers role is to provide Guest First service at all times, making the Guest the center of all they do.

This includes friendly and timely interaction with Guests and Team Members, creating perfect orders, answering questions, taking and delivering the Guests order, cooperative service, and following up to ensure each Guest receives their correct food and/or drink order.

Every Guest is made to feel welcome at all times.

Responsibilities and essential job functions include but are not limited to the following:

To know and follow posted schedule and strict adherence to posted clock in/out times.
Adherence to company uniform and grooming policies
Timely and courteous service to Willies guests in his or her station as well as other tables in the restaurant.
Thorough knowledge of menu items, wines, beers, and cocktails
Adherence to company, state, and county sanitation standards
Maintains a clean and organized workstation
Maintains friendly, helpful, positive attitude
Knows and follows Willies operating policies
Adheres to Willies steps of service
Welcomes and greets Guests following established service guidelines
Ready and willing to assist fellow Team Members in meeting Guest needs
Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services
Clearly understands the correct process in serving Guests with allergens
Takes food and beverage orders from Guests, repeating order for Guest confirmation. Correctly enters the order in our pointofsale system following established ringing guidelines
Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests
Delivers food and beverages to Guests
Assists other Bartenders & Servers in taking care of Guests, providing cooperative service
Monitors and observes the Guests dining experience, ensuring Guests are satisfied with their food, beverage, and service. Prebusses throughout the dining experience. Responds promptly and courteously to any requests
Prepares final bill, presents check to Guest, accepts payment (including coupons and gift cards), processes credit card charges or makes change (if applicable). Turns in required amount of cash and charge vouchers daily. Follows established cash handling procedures
Thanks Guests for their visit and invites them to return
Participates in the clearing and resetting of dining room tables
Assists other servers, BOH team, and counter/bartenders in their tasks when necessary
Responsible for all side work and cleaning duties outlined in the restaurant
Carries out all other duties as assigned by management
Attends all company meetings, training seminars as required
Performs side work at the start, throughout, and end of each shift as required
Performs all duties and responsibilities according to the Companys written employee handbook, including Performance Expectations and Dress/Style/Grooming Guidelines
Keeps immediate supervisor promptly and fully informed of all Guest service issues. Takes prompt corrective action as appropriate
Treats all Guests, Team Members, and Managers with the greatest degree of respect and courtesy
Maintains a friendly and cooperative attitude while at work
Portrays a favorable image of Willies Grill and Icehouse at all times
Performs related tasks as assigned by Restaurant Management

Qualifications

EDUCATION/TRAINING/WORK EXPERIENCE

6 mos. to 2 years related experience preferred
High school diploma or equivalent preferred
Alcohol Certification required
Food Handlers Certificate as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Ability to see, hear, read, and write in English. Basic math and verbal communication skills required
Ability to comprehend and follow written and verbal direction
Must be able to speak clearly and listen attentively to guests, other employees and managers
Possess basic math skills and have the ability to handle money and operate a pointofsale system
Ability to manage his or her own workflow and resolve questions and problems with supervisor

PHYSICAL REQUIREMENTS

Ability to stand and/or walk throughout the entire shift and work in a restaurant environment
Ability to lift up to 50 lbs
While performing the duties, this position is regularly required to stand and walk; talk or hear, in person and by telephone; uses hands repetitively to finger, handle, feel or operate restaurant equipment

Brand:
Willies Grill & Icehouse, LLC

Address: 945 Highway 6 Sugar Land, TX

Property Description: 2009-Sugarland-Sugar Land, TX

Property Number: 2009