Sr. Order Processing Specialist - Lehi, United States - Pure Storage

Description

Company Overview

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we've only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
• Industry analysts and press applaud Pure's leadership across these dimensions
• And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview

The Role

We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion and love for what they do (this is not just a job). You will be responsible for processing customer sales orders. Delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.

Responsibilities

What You'll Do

• Daily monitoring of Salesforce (CRM) opportunities through various stages of opportunity processing through to booking
• Create, Edit and submit Sales Orders in adherence to company guidelines and processes, such as the billing and shipping addresses, pricing, and configuration on the quote which all need to match perfectly with our partner purchase order
• Foster a cooperative partnership with Sales, Sales Operations, Operations, Finance, Channel Partners and other dependent functions to support them in a timely manner providing updates regarding orders processed
• Work closely with Sales Team to solve order issues and educate them on order policies and guidelines
• Maintain positive and professional communications, both internally and externally, to resolve order issues
• Participate in the establishment of cross-functional procedure enhancements
• Contribute to growing department's capabilities which may include assisting to build more scalable processes, supporting documentation and/or metric needs, improving quality, etc.

Qualifications

What You'll Bring

• Minimum of 4 years of experience in an order management role in a sales environment
  preferred
• Proficiency with CRM and ERP systems in an order management function; experience working with Salesforce and NetSuite preferred
• Experience working in a channel-driven sales organization a plus
• Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
• Excellent data entry skills to quickly and accurately review and input data. Flexible and adaptable to meet sudden non-routine and unstructured requests
• Excellent interpersonal, written and verbal communication skills; strong listening, negotiation and problem-resolution skills. Superior phone etiquette and ability to deal effectively with internal or external customers and peers
• Self-starter with a proven track record in a sales support role with stellar customer service skills. Excellent attention to detail and high level of accuracy is needed
• Basic knowledge about accounting is preferred
• Exude integrity in every aspect of your persona and know what it means to be accountable

Pay Range

USD $ USD $35.10 /Hr.

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU—CORPORATE CLONES NEED NOT APPLY

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.