Front Desk Supervisor - Dover, United States - Harmony Senior Services

Harmony Senior Services Dover, United States

3 weeks ago

Description

Why Harmony?

401k + Fulltime Part-time Benefits Packages
Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more)
Training, Development Career Laddering
Great work-life balance
Flexible Scheduling
Telehealth + Flex Spending + Health Savings Account Options

Job Description

STATEMENT OF JOB:

The Executive Director shall have full responsibility for the operation and management of the community and for all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations.

Responsibilities include but are not limited to:

Human Resources:
Oversee all hiring practices to ensure that the facility is in compliance with local, state and federal laws
Approve all hires and terminations
Ensure that staff is hired within budgetary guidelines
Oversee an effective orientation and in-service training program in compliance with company guidelines
Oversee an effective employee recognition program in compliance with company guidelines
Seek out and utilize community resources and support services, such as behavioral health providers, home health agencies, and professional senior service groups, to enhance resident care
Demonstrate good customer service and the "Harmony Attitude" at all times
Oversee a weekend manager-on-duty program

Staff Meetings:
Oversee Daily Stand-Up Meeting (15 minutes) to include brief updates from each department head on the day's events/needs
Oversee Weekly department head meeting (Once per month this meeting is devoted to safety issues)
Oversee monthly full staff meetings to include employee recognition and in-service training
Conduct one-on-one meetings with department heads as needed
Conduct weekly in-house care plan meeting with HCC, CNA/Med Tech, Dietary rep to identify resident changes and update ISP's if necessary

Financial Management:
Participate in preparation of the community budget
Train all department heads on maintaining a budget by utilizing budget spend down sheets and oversee budgetary compliance in each department
Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed
Maintain oversight of all financial monitoring tools/reports review with appropriate personnel
Lead approval process for all contracts for any services in the community
Approve and initial all A/P invoices
Review daily staffing tool to ensure that hourly staffing is within budget
Review A/R each month and ensure appropriate follow-up for all delinquent accounts

Regulatory Issues:
Comply with all local/state/federal regulations and stay aware of relevant changes and updates
Plan for and manage the survey process and prepare all plans of correction
Maintain good relations with Local/State regulatory agencies
Participate in industry organizations to stay abreast of local/state/federal issues/trends

Requirement

Risk Management:
Oversee the completion of all risk assessments and necessary family and physician communication for at-risk residents
Oversee corporate and state compliance with incident reporting guidelines
Ensure all staff, residents, and visitors follow established safety regulations to include: fire safety/prevention, smoking regulations, infection control, etc

Marketing:
Maintain or exceed budgeted occupancy
Oversee the development and implementation of the marketing plan:
Co-chair the marketing team and participate in all meetings
Ensure successful use of all marketing tracking systems
Review all marketing reports
Make at least three outreach referral contacts weekly and attend local networking groups monthly
Conduct marketing tours to prospects as needed

Resident and Family Relations:
Sustain good resident relations through daily visits; monitor resident and family morale
Oversee monthly Resident Council Meetings
Oversee Resident and Family Grievance Process
Oversee resident move-in process to ensure smooth transition for all new residents and their families
Oversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned
Oversee Family Email Program
Oversee community/family events
Coordinate discharge planning with resident/family/HCC and marketing
Ensure enforcement of Resident Bill of Rights

Environment/Physical Plant:
Make daily rounds to ensure that the building is clean and furniture is placed appropriately
Oversee the routine and preventative maintenance programs
Oversee Capital Improvement projects as needed
Conduct weekly community walk-through with Maintenance Director

Requirements:
Bachelor's degree with a minimum of 3 years' experience working as an Executive Director
Must hold current administrative license for the state in which the position is located
Demonstrated success managing all aspects of senior community operations
Strong sales leadership
Ability to build relationships with community groups that will help grow census
Strong customer service skills with ability to problem solve
Ability to lead a management team and promote staff development
Demonstrated record of financial management proficiency
Ability to prioritize and manage multiple projects simultaneously
Thorough knowledge of state/federal regulations

To ensure timely response to community emergencies on weekends or after hours, Executive Director must live within a thirty (30) mile radius of their assigned community.

Ability to work flexible hours to include evenings and weekends
Must be able to lift, carry, and push up to 25lbs

#J-18808-Ljbffr

Facilities Sanitation Technician I

3 weeks ago

Delaware Technical Community College Dover, United States Temporary Part time

Summary Statement · An incumbent is responsible for maintaining the buildings and outside grounds in a clean and orderly condition and for interacting with students and staff in a professional and courteous manner. · Nature and Scope An incumbent in this class typically reports ...
Patient Care Technician

2 weeks ago

Fresenius Medical Care, North America Dover, United States Casual, Part time

About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationships with patients when they come into our cli ...
Shift Supervisor

3 weeks ago

Planet Fitness, Inc. Dover, United States

Some of your responsibilities will include: o Customer Service/ Front Desk Activities: ? Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed ? Answer phones in a friendly Shift Supervisor, Supervisor, ...
Clerk - Front Office

1 week ago

Bally's Corporation Dover, United States

MAJOR FOCUS: · Responsible for ensuring hotel guest satisfaction by providing extraordinary customer service at the Front Desk in an extremely professional manner. · ESSENTIAL FUNCTIONS: · Ensures guest satisfaction and revenue optimization through check in, check out and attenti ...
Cashier - Just Breakfast

5 days ago

Bally's Corporation Dover, United States

ESSENTIAL FUNCTIONS: Reports to work on time, as scheduled, in proper uniform with nametag, hat, bow tie and apron, and with a positive and cooperative attitude ready to serve the guests. · Is held accountable for cash drawer and all variances. · Signs in with supervisor who wi ...
Cashier - Just Breakfast

1 week ago

Bally's Corporation Dover, United States

ESSENTIAL FUNCTIONS: · Reports to work on time, as scheduled, in proper uniform with nametag, hat, bow tie and apron, and with a positive and cooperative attitude ready to serve the guests. · Is held accountable for cash drawer and all variances. · Signs in with supervisor who w ...
Cashier - Valet

3 weeks ago

Bally's Corporation Dover, United States

ESSENTIAL FUNCTIONS: · * Assists customers with parking tickets. · * Operates POS systems to accept payment for parking, makes change and issues receipts or tickets. · * Answers all guest questions and provides directions. · * Records complaints and unusual occurrences in the shi ...
Shift Supervisor

2 weeks ago

Planet Fitness Dover, United States Full time

Shift Supervisor · Type: Full Time · Location: Dover, Delaware · Hours: 40 · We are searching for a Customer Service Front Desk Supervisor to join our team As a member of our staff, you will get the opportunity to serve your community by enabling all people to enhance their lives ...
Captain - Bell

3 weeks ago

Bally's Corporation Dover, United States

MAJOR FOCUS: · To assure that all guest service department employees provide every Bally's Dover Guest consistently with FRIENDLY, COURTEOUS AND TIMELY SERVICE, · ESSENTIAL FUNCTIONS: · Handles all guest inquiries in a courteous and informative manner, assists guests with busines ...
Captain - Bell

3 weeks ago

Bally's Corporation Dover, United States

MAJOR FOCUS:To assure that all guest service department employees provide every Bally's Dover Guest consistently with FRIENDLY, COURTEOUS AND TIMELY SERVICE, · ESSENTIAL FUNCTIONS:Handles all guest inquiries in a courteous and informative manner, assists guests with business cen ...
Night Custodian

2 weeks ago

Cape Henlopen School District Dover, United States

**About us** · Cape Henlopen School District is a small business in Lewes, DE. We are professional, agile and our goal is to Hire a Full-time, Permanent Employee. · Our work environment includes: · - Modern office setting · - On-the-job training · - Safe work environment · **Resp ...
Peer-recovery Specialist

3 weeks ago

SOS Recovery Community Organization Dover, United States

SOS Recovery Community Organization · **Position Description** · **Our Mission**: To support all people affected by substance use with peer-based solutions and advocacy to reduce the harm and stigma of drugs. · **Our Vision**: A world where recovery from addiction to alcohol and ...
Facilities Sanitation Technician I

3 weeks ago

Delaware Technical Community College Dover, United States

**Position Details**: · - Position Information**Position Title** · - Facilities Sanitation Technician I**Position Number** · - TBD**Position Type** · - Temporary Part-Time**Hiring Location** · - Terry Campus-Dover, DE**Contact Phone Number** · **Work Location** · - Terry Campus-D ...
Maintenance Assistant Full/part Time

3 weeks ago

Spring Village at Dover Dover, United States Part time

Come Join our Growing Team · *** · The Maintenance Assistant is responsible for performing housekeeping and laundry functions in order to create a safe, secure, and inviting environment for residents, families and team members while meeting and exceeding Spring Village quality se ...
recreation aid

1 week ago

Air Mobility Command Dover Air Force Base, United States

Summary About the position: This position will be assigned to the Eagle Lanes Bowling Center on Dover Air Force Base. As a FLEX employee, you may work anywhere between 0-40 hours per week, on an as needed basis. Responsibilities Performs and or/assists other recreation assistants ...
Human Resource Manager

6 days ago

DiPietro Recruiting & Consulting Chestertown, Maryland, United States Permanent

Position Summary: · LaMotte is searching for a Human Resource Manager for their Chestertown, MD facility who is hands-on and possesses the discipline to work towards a vision as well as being an excellent team player with a positive attitude. The HR Manager reports to the Vice Pr ...
Maintenance

2 days ago

Aimbridge Hospitality Chestertown, United States Permanent

Job Summary · $20/hour · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program handling guest requests and other work o ...
Human Resource Manager

2 days ago

DiPietro Recruiting and Consulting Chestertown, United States

About the job Human Resource Manager · Position Summary: · LaMotte is searching for a Human Resource Manager for their Chestertown, MD facility who is hands-on and possesses the discipline to work towards a vision as well as being an excellent team player with a positive attitu ...
Human Resource Manager

3 weeks ago

DiPietro Recruiting & Consulting Chestertown, United States

Job Description · Job DescriptionPosition Summary: · LaMotte is searching for a Human Resource Manager for their Chestertown, MD facility who is hands-on and possesses the discipline to work towards a vision as well as being an excellent team player with a positive attitude. The ...
quality control inspector

3 weeks ago

METAL MASTERS FOODSERVICE EQUIPMENT CO INC Clayton, United States

Job Description · Job Description JOB OVERVIEW · JOB TITLE · Quality Control Inspector · STATUS · Full-Time / Non-Exempt · LOCATION · Office · GRADE · I · REPORTS TO · Quality Control Manager · APPROVED · JOB DESCRIPTION · Inspects material, parts, or products for defects and any ...