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    Service Desk Technician Level I - Laurel, United States - SharpHeads

    SharpHeads
    SharpHeads Laurel, United States

    2 weeks ago

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    Description

    Service Desk Technician Level I

    Laurel, Maryland

    Full Time Permanent

    Duties: The Service Desk Technician Level I perform a wide variety of tasks including the provision

    of front-line problem isolation and resolution services to Information Services' customers. In addition,

    this position is responsible for operation of all computer processors and peripheral devices, key entry

    activities, computer system backups, restart/recovery of system processes, archiving of system tapes

    and monitoring system and network performance.

    Education: Associate degree in Information Technology or related field required; Information

    Technology certifications can be substituted for Associate degree; Bachelors degree in Information

    Technology or related field preferred.

    General Experience: Two (2) years of experience in Help Desk or IT support role required; Strong

    time management and communication skills to support growing business function; Experience with

    Apple, Android and Window device preferred. ITIL V3 Foundation Certification preferred.

    Specialized Experience: Experience in IT Service Management (ITSM) principles; Experience with

    working with SCCM and ServiceNow.



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