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Dunlap

    Customer Service Supervisor - Dunlap, United States - MANN+HUMMEL

    MANN+HUMMEL
    MANN+HUMMEL Dunlap, United States

    2 days ago

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    Description

    Job Description

    Your Challenge

  • Maintains Customer past due log and expedite log
  • Assists Warehouse Supervisor and Shipping Coordinators in the creation and maintenance of the Operator Instruction Sheets for all customer shipments
  • Generates credits/debits to production invoices as needed
  • Creates Master label & bar code label info in SAP label table
  • Enters and/or monitors all customer orders manually or through EDI into SAP
  • Ensures accuracy of customer EDI as well as successful implementation of new EDI
  • Verifies and investigates customer accumulations
  • Monitors, summarizes, and reports out customer delivery ratings including corrective action
  • Monitors customer electronic notification systems such as SMART, DDL, Super G, Supply On, eSupplier Connect, etc.
  • Maintains ongoing communication with the customer
  • Responsible for accuracy of all customs paperwork for pre-production and production shipments
  • Assists warehouse supervisor and manager with the creation and maintenance of analytical reports
  • Maintains pricing in SAP schedule agreements
  • Assists Shipping Coordinator with accuracy of ASN's information for shipments and performance of ASN transmissions
  • Maintains accurate record keeping and reporting utilizing SAP
  • Operates a computer, calculator, copier, fax machine and other standard office equipment
  • Performs all activities in a professional and positive manner
  • Performs other job-related duties as assigned
  • Functions as working team leader for Customer Service Analysts
  • Provides Training for New Customer Service Analysts
  • Ensures Customer service compliance to Mann+Hummel standards

    • Your Profile

    Education:

  • 4-year degree or commensurate experience preferred

    • Experience:

  • 3-5 years of experience in Tier 1 automotive material planner or customer service role

    • Required Skills:

  • Working knowledge of Microsoft Office software
  • Advanced knowledge of SAP systems
  • Advanced Experience in Automotive OEM Customer service
  • Interpersonal skills necessary to work in a cooperative, positive team approach

    • Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.

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