Claims Resolution Adjuster - Chicago, United States - Allstate

Allstate

Verified Company

Chicago, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams.

For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

A day in the life of a Claims Resolution Adjuster, and what it takes to do the job:

As a Claims Resolution Adjuster, you will be focused on helping our customers through the loss that occurred with their auto vehicle.

Personal contacts are a major part of activity and include policyholders, claimants, attorneys, agents, witnesses, repair facilities, or contractors.

You will work within established process and framework to investigate, negotiate, and settle insurance claims presented by or against our Allstate insureds.

This role will be located in a Casualty Office with potential development into a bodily injury adjuster position.

You'll wear a few hats that will require a level of experience:

The Customer Service Expert
You'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Liability claim. You lead with empathy, always.

-
Your Experience - Previous experience working directly with customers is preferred. You need self-motivation and strong critical thinking skills to be a successful investigator. Ability to keep accurate notes during conversations using multiple systems applicable to your role. If role requires, prior insurance adjusting experience. Having effective communication tactics (written, verbal and digital) will enable you to effectively create a customer centric experience. Previous experience in a fast-paced environment managing multiple priorities is preferred. Conflict resolution, organization, and your ability to de-escalate will elevate your effectiveness in negotiations. You also need to be agile and resilient to work effectively to bring claims to conclusion. Previous experience in a fast-paced job where new learning opportunities were constant is preferred.
-
The Investigator - You'll confidently and independently investigate liability claims by performing detailed review of damages and interpreting policies to determine coverage. To complete your investigation, you will collaborate effectively with bodily injury adjusters. You will accurately identify critical claim communication from insureds, claimants or their attorney ensuring prompt and timely responses.
-
The Negotiator - You will negotiate claims settlements with customers, vendors, third party carriers, claimants and attorneys, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
-
The Problem Solver - You'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
-
The Record Keeper - You'll protect the company financially by executing policies along policy agreements, and you will maintain a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work each claim.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more.

That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Ini