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Portsmouth

    Beverage Server - Portsmouth, United States - Rivers Casino

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    Description
    We are currently hiring for the following shifts:
    • 6:00 am- 2:00 pm
    • 2:00 pm-10:00 pm
    • 10:00pm-6:00am
    Job Summary:
    • Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
    Supervisory Responsibilities:
    • No supervisory responsibilities.
    Duties/Responsibilities:
    • Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
    • Must be willing to work all shifts.
    • Picks up empty glasses and returns them to the proper area.
    • Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
    • Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment, and giving change when necessary.
    • Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
    • Cleans and replaces dirty ashtrays.
    • Possesses complete knowledge of all procedures related to the job.
    • Ensures that all guests are treated in a prompt, professional, and courteous manner.
    • Knows the menu items, specials, and prices.
    • Takes orders accurately and completely.
    • Knows the current wine list and has an understanding of the different wines.
    • Completes all side work and other duties as assigned in a timely manner.
    • Offers assistance to all guests regardless of where they are seated.
    • Upholds standards by setting examples with appearance and work ethic.
    • Works to ensure a clean and sanitary work area at all times.
    • Handles any guest's complaints or problems promptly and courteously.
    • Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
    • Keeps work area clean.
    • Ensures thorough communication between shifts.
    • Remains up to date on all Departmental Policies and Procedures.
    • Understand that schedules are subject to change.
    • Complies with all departmental rules, side work assignments, and departmental procedures.
    • Performs all other duties specified or assigned.
    Minimum Education and Experience Requirements:
    • High School Diploma
    • Computer literate
    • Self-starter with an open mind, positive nature, and enthusiasm.
    Certifications, Licenses, and/or Registrations:
    • Gaming license/registration as required by jurisdiction(s).
    Knowledge, Skills, and Abilities:
    • Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
    • Must be able to stand and walk for long periods as well as bend, stoop, and twist while serving cocktails.
    • Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
    • Must be able to work in a smoking environment.
    • Must have money-handling experience and basic math skills.
    • Must possess outstanding interpersonal communication skills to effectively interface with guests and team members.
    • Possesses the ability to work under pressure.
    • Prior experience is helpful as well as a proven track record demonstrating sound judgment.
    • Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance.
    • Is always clean and neat, in proper uniform, including nametags, I.D. badge, and slip-resistant shoes.
    • Reports to work on time; signs and swipes in properly.
    • Possesses complete knowledge of all procedures related to the job.
    • Must attend and pass Care (Controlling Alcohol Risks Effectively)
    • Understands and adheres to the Cut Off Procedures
    • Ability to communicate with Team members and guests
    • Ability to be a TEAM player
    • Ability to successfully fulfill the pre-employment process
    • Ability to work flexible shifts and days of the week including holidays
    • Ability to obtain and maintain all necessary licensing
    Physical Requirements:
    • Prolonged periods of standing on feet and walking
    • Must be able to lift up to 25 pounds at times.
    • Ability to work flexible shifts and days of the week, including holidays.

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