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Portsmouth

    Banquet Server - Portsmouth, United States - Rivers Casino

    Rivers Casino
    Rivers Casino Portsmouth, United States

    3 weeks ago

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    Description
    Job Summary:

    Ensures that all guests are treated in a prompt, professional and courteous manner.

    Supervisory Responsibilities:
    • No.
    Duties/Responsibilities:
    • Sets the room for service, properly detailing all table accompaniments.
    • Assist host in seating guest at beginning of shift and as needed.
    • Acknowledges and greets guests by name when possible and develops a rapport with guests.
    • Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal.
    • Describes dinner features as needed, including menu changes and daily additions.
    • Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner.
    • Accurately enters orders into the point of sale.
    • Ensures that tables are properly maintained at all times, and is consistently aware of progress of tables.
    • Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner. Including serving wine and champagne in the appropriate manner.
    • Follows through on special requests.
    • Responsible for all aspects of the dining experience and must communicate well with kitchen, hosts, and management.
    • Presents check and handles payment in a timely fashion that is appropriate for each meal period.
    • Bids guest farewell.
    • Responsible for ensuring side stations are completely stocked prior to and at the end of the night.
    • Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere.
    • Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
    • Follows fundamental standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: "Good morning, afternoon, or evening, thank you, ma'am or sir, may I?"
    • Maintain a safe and sanitary workplace.
    • One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words.
    • Helps other team members when needed.
    Minimum Education and Experience Requirements:
    • Minimum 3 years as server in a casual full-service restaurant.
    • Self-starter with a creative mind and a track record of putting ideas into practice and assessing results
    Certifications, Licenses, and/or Registrations:
    • Gaming license/registration as required by jurisdiction(s).
    • Ability to obtain a food handlers card.
    Knowledge, Skills, and Abilities:
    • Excellent verbal skills.
    • Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
    • Demonstrates the ability to establish credibility and rapport with operating leaders.
    Physical Requirements:
    • Must be able to work while standing for hours at a time.
    • Must be able to lift up to 15 pounds at times.
    • Ability to work flexible shifts and days of the week, including holidays.
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