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    Banquet Server- Part Time - Norfolk, United States - Norfolk Waterside Marriott

    Norfolk Waterside Marriott
    Norfolk Waterside Marriott Norfolk, United States

    4 weeks ago

    Default job background
    Part time
    Description
    YOUR NEXT DESTINATION AWAITS

    Careers at Commonwealth Lodging

    Who we are:

    Top Notch Talent + World Class Hospitality

    We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

    We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

    You'll love working for us because:

    The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

    What you can expect from us:

    Access to your money before payday

    Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

    How you will make an impact/Key responsibilities:

    POSITION OVERVIEW: To provide guests with the highest quality of service in a pleasant and prompt manner. To know proper table settings and Food and Beverage Service. To be helpful and courteous in any manner of guest contact.

    This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

    What you need to succeed/Core competencies:

    QUALIFICATIONS, EDUCATION & EXPERIENCE:
    • High School Graduate or General Education Degree (GED): or Work Equivalent
    • Minimum of 1-2 years of experience in food service preferred.
    • Previous training in liquor, wine and food service preferred.
    • Certification in alcohol awareness program preferred.
    • Previous guest/customer relations training.
    • Minimum of 21 years of age to serve alcoholic beverages.
    • Good understanding of the English language.
    • Good communication skills both written and verbal.
    • Carry a large oval tray with 6 covered dinners, approximately 20 pounds.
    • Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment up to 150 pounds.
    • Endure various physical movements throughout the work areas.
    • Satisfactorily communicate with guests, management and co-workers to their understanding.
    • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
    Responsibilities:
    • Be in proper uniform, with nametag. Employees must wear flat, closed-toe non-slip shoes.
    • Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
    • Communicate effectively with guests as well as team members
    • Maintain knowledge of all hotel features/services, hours of operation, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
    • Maintain complete knowledge of service requirements for assigned functions.
    • Know the menu and beverage served for the assigned function.
    • Attend pre-meal meeting to be familiar with procedures.
    • Complete assigned side jobs daily as outlined.
    • Observe the tables you are responsible for handling and assure they are set up properly.
    • Be familiar with pre-set items prior to guest's arrival.
    • Observe correct serving time from supervisor and know when to ice water glasses & pour water.
    • Know when to set cream and butter on table to preserve freshness.
    • Know when to serve crackers with soup and when to set bread baskets.
    • Once guests are seated, observe signal from Banquet Captain or Manager when to begin serving.
    • As guest are finished with the prospective course wait for clearing signal for each course by supervisor.
    • During a function with a head table, wait the head table will always be served first then the rest of the services will follow.
    • All food and beverage clearing from the table will be done from the left towards a tray jack close to the station. When the complete table is cleared of all items not needed for the next course, the tray will be taken out of the room.
    • If wine is ordered, the wine will be poured before the entre is served unless specified otherwise.
    • As service is in progress always check with the guests at the table if everything is satisfactory and if there is anything else we can do for them.
    • At the end of each function, all tables have to be cleaned completely.
    • All linens are to be put into appropriate containers and all dishes are to be brought back and broken down appropriately to be taken to dish area for washing.
    • Use all chemicals in accordance with OSHA regulations and hotel requirements.
    • Reset banquet rooms and tables for upcoming events as assigned.
    • Be informed of upcoming banquet functions and check schedule for assigned jobs.
    • Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
    This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
    • Work environment:
    Work environment - banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
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