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    Member Services Associate - St Cloud, United States - ST CLOUD AREA FAMILY YMCA

    ST CLOUD AREA FAMILY YMCA
    ST CLOUD AREA FAMILY YMCA St Cloud, United States

    3 weeks ago

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    Description


    Provide excellent customer service through the following: Exceed the expectations of the members through fast and knowledgeable service; Greet and become familiar with program participants and members by name; Recognize member departures with a friendly salutation ("have a good day" etc.); Review electronic notes in the YMCA software (DAXKO) and respond accordingly; review the Department Communications binder prior to each shift; Handle all questions and concerns in a courteous, professional manner; Develop comprehensive knowledge of all programs and facility; Maintain a neat and professional appearance; Assist periodically with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.); Sell the YMCA's value as a not-for-profit, family-oriented wellness center not "just a health club" and attend mandatory staff meetings.

    RequirementsProviding outstanding customer service to all members, guests, staff and the community at large. Ability to work a minimum of 15 hours per week.

    While we will schedule around school schedules, we do require you to be available for shifts 2-3 weekends per month.

    Ability to take initiative on projects and tasks. Ability to work with a diverse group of people. Ability to work accurately in a fast-pace environment. Strong communication, people, and multi-tasking skills. Visual, auditory, and verbal ability to communicate effectively with people and monitor property and activity. Ability to perform light physical tasks, including lifting up to 35 pounds. Ability to stand for long periods of time. One-year experience preferred in customer service and/or sales and handling money. Salary Description Starting at $14.00
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