- Providing outstanding customer service to all members, guests, staff and the community at large.
- Ability to work a minimum of 15 hours per week. While we will schedule around school schedules, we do require you to be available for shifts 2-3 weekends per month.
- Ability to take initiative on projects and tasks.
- Ability to work with a diverse group of people.
- Ability to work accurately in a fast-pace environment.
- Strong communication, people, and multi-tasking skills.
- Visual, auditory, and verbal ability to communicate effectively with people and monitor property and activity.
- Ability to perform light physical tasks, including lifting up to 35 pounds.
- Ability to stand for long periods of time.
- One-year experience preferred in customer service and/or sales and handling money.
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Member Services Associate - Saint Cloud, United States - St Cloud Area Family YMCA
Description
Job Description
Job DescriptionDescription:Provide excellent customer service through the following: Exceed the expectations of the members through fast and knowledgeable service; Greet and become familiar with program participants and members by name; Recognize member departures with a friendly salutation ("have a good day" etc.); Review electronic notes in the YMCA software (DAXKO) and respond accordingly; review the Department Communications binder prior to each shift; Handle all questions and concerns in a courteous, professional manner; Develop comprehensive knowledge of all programs and facility; Maintain a neat and professional appearance; Assist periodically with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.); Sell the YMCA's value as a not-for-profit, family-oriented wellness center not "just a health club" and attend mandatory staff meetings.
Requirements:
