- Highly motivated, passionate, and creative team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
- Able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, compliant, diplomatic and tactful manner.
- Able to work independently with minimal supervision and a high degree of self-motivation and self-direction.
- Able to plan, schedule, and organize professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail in a high pressured environment.
- Handle accounts with speed and accuracy while maintaining professionalism.
- Confirm and/or negotiate payment arrangements; research discrepancies.
- Maintain established objectives for recoveries, calls per hour, accounts worked per day.
- Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs.
- Adhere to all state and federal laws, as well as client requirements in the handling of accounts. SkillRequirements:
- Excellent listening, oral & written communication skills.
- Professional phone etiquette.
- Full understanding of the FDCPA, TCPA and other State and Federal regulations surrounding debt collection.
- Microsoft Windows and Internet-based applications experience.
- Organize and prioritize information/tasks.
- Attention to detail.
- Skip tracing skills .
- Persuasive negotiation skills.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to follow guidelines and procedures.
- Ability to interface with other departments, customers, Associations, etc.
- Ability to problem solve and facilitate successful outcomes.
- Ability to communicate and resolve issues in a professional and tactful manner. Requiredexperience:
- Prior experience in financial services or similar industry.
- 2+ years collections experience.
- Bilingual a plus.
- 25 WPM typing ability.
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Collections Specialist - Tampa, United States - The Axiom Group / Full Circle Financial Services
Description
Job Description
Job DescriptionFull Circle Financial Services, LLC, part of The Axiom Group, has an excellent opportunity for a hands-on Collections Specialist / Recovery Agent in our Collections/Recovery Team. This position will be responsible for contacting consumers regarding past due accounts and securing repayment. The Collections Specialist is responsible for managing their respective inventory, as well as meeting and exceeding assigned goals and expectations. The selected individual will report to the Collections Supervisor. The ideal candidate will be proficient in all areas of collections, the recovery process, and regulatory compliance.
For more information about us, please visit: &
Job Responsibilities
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