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Saratoga Springs

    Hotel Front Desk Clerk - Saratoga Springs, United States - Spa City Motor Lodge

    Spa City Motor Lodge
    Spa City Motor Lodge Saratoga Springs, United States

    1 week ago

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    Description


    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

    Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today


    Responsibilities


    • Communicate with housekeeping to make sure guest rooms are ready
    • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
    • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
    • Field customer complaints when necessary

    General bookkeeping:
    ensure all hotel guest account information is accurate and up-to-date


    Qualifications


    • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
    • 1+ year of hotel industry experience or related job preferred
    • High school graduate, GED recipient, or equivalent
    • Has previous experience or working knowledge of Microsoft Office and reservation management systems
    • Well-versed in taking telephone calls and handling stressful situations
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