Dairy Service and Support Technician - Amarillo, United States - Cencora

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing The Dairy Technical Support position is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service and user training of the Micro sanitation program. The Dairy Technical Support position will also provide sales support, influence and education of product use with the customers for purposes of maximizing customer value and sanitation revenue.

PRIMARY DUTIES AND RESPONSIBILITIES:

Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.

Responsible for preventative maintenance, onsite and remote service and support of the Sanitation Systems and other technologies to include but not limited to:

• Optimizing the customer benefit of our systems and solutions
• Maximizing system uptime
• Troubleshooting and problem solving
• Installation of parts and other electrical work
• Plumbing
• Welding and fabrication

May conduct a site study to select appropriate location for building, equipment and customer's needs.

Transport and deliver equipment to customer's sites.

Be knowledgeable of all products that can be used through the Micro sanitation System including product indications, concentration ranges and other information necessary to educate and assist customers in implementing sanitation products.

Maintain, modify and adjust with the sanitation system software based upon the customer's specifications.

Perform standard operational tests under protocol guidelines.

Follow standardized checklists and write or amend standard operating procedures.

Trains customer staff on operational and inventory control procedures.

Continual education of customer management team on new products and programs offered by Micro which supports and drives increased product sales

Work in collaboration with the Program Development (PDSR) sales teams to develop customer product plans which grow sales revenues in the territory.

Must be able to effectively communicate processes and changes to customers and other employees.

Prepare and complete all paper work required in the maintenance process.

Follow all safety procedures.

Perform other job-related duties as assigned.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• High School diploma or equivalent is desired.
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Experience and understanding of dairy operations helpful.
• Experience with use of power tools, volt meters.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Good customer service skills and a sense of urgency are required. Driver's License and acceptable driving record is required.
• CDL is preferred or must be able to obtain CDL license if required.
• Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. Overnight travel is required.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Position requires constant standing, listening/hearing and hand/eye/foot coordination.
• Position requires frequent walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, and repetitive motions.
• Position will require occasional sitting, talking, and grasping.
• Must be able to lift 75 to 100 pounds regularly.
• Position rarely requires crawling and feeling.

Speak Effectively: Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.

Customer Service: Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and their consultants, gains their respect and loyalty; identifies and takes appropriate action on customer needs.

Know the Organization: Understands the company's objectives; knows the structure of the organization; works effectively within the organization to achieve results; works continuously to make linkages and build networks within the organization.

Know the Customer and the Market: Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.

Build Quality Service: Defines quality service based on customer needs, wants, expectations and profitability; aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.

Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization. As an integral part of the food supply chain, understands and teaches customers and influences the importance of proper use, implementation and compliance of pharmaceutical products.

Maintain Technological Expertise: Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage.

Mathematics:Resolves practical problems by choosing the appropriate mathematical technique (percentages, formulas, etc.); uses quantitative data to construct logical explanations for real world situations; expresses mathematical ideas and concepts verbally and in writing; understands the role of chance in the occurrence and prediction of events.

Reasoning:Discovers the underlying relationship between two or more objects and uses that knowledge to solve a problem; uses logic to draw conclusions from available information; identifies general rules or principles; applies rules and principles to new situations; determines which conclusions are correct from analysis of a given set of facts and information.

Demonstrate Interpersonal Skills: Communicates in an open, straight forward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the wide variety of communication preferences and needs of others.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit

Schedule Full time Affiliated CompaniesAffiliated Companies: MWI Veterinary Supply Company Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned