Customer Service Representative - Holly Springs, United States - NearU

NearU Holly Springs, United States

2 weeks ago

Description

Ideal Services, a NearU Company in Holly Springs, NC is seeking Customer Service Representatives

At Ideal Services, a NearU Company, we are committed to our employees, to their development, and to their work-life balance. We respect you; we value you, we are NearU Join our team to have the career and life that you deserve. Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company.

Perks of the job:

-A positive and employee driven work culture

-A career path tailored specifically to your skills and career and personal goals

-Top industry pay

-Everyone receives ongoing training

-Year-round stability with available overtime

-Ample opportunity for professional advancement

-Amazing benefits including medical, dental and health. Long- and short-term disability, Life and many more.

-10 paid holidays

-PTO accrual beginning immediately

-401k matching, 100% up to 3%, and 50% for 4% and 5%

-Family Oriented

Responsibilities include but not limited to:

Back-up CSR/Dispatcher duties during peak call volumes, lunch breaks, after hours and due to absences or scheduled PTO/UPTO.
The basic function of a Customer Service Representative is to provide Ideal Services Heating and Cooling's customers/potential customers with stellar customer service.
Monitor personal, admin, info and dispatch email boxes and respond appropriately in a timely manner to customer requests.
Coordinate with other CSR's/Dispatcher to monitor Service Titan for appointments made through schedule engine throughout the day.
Assign appropriate technician to newly scheduled service calls from schedule engine.
Monitor alerts in Service Titan throughout the day.
Ensure customers are made aware of technician delays – offer to reschedule when appropriate.
Engage in weekly one-on-one sessions with the manager for coaching.
Attending weekly customer service staff meetings and contribute whenever appropriate.
Maintain acceptable KPI's (Key Performance Indicators)
Complete required training as assigned.
Adhere to cybersecurity policies and guidelines.
Adhere to building safety policies and guidelines.

Qualifications:

High school diploma or the equivalent
Ability to multitask.
Ability to work well under pressure.
Ability to handle difficult customers professionally.
Ability to represent Ideal Services in a professional manner with customers, vendors, staff and the general public.
Accurately enter data into the computer
Detail oriented and highly organized
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected even
All candidates are subject to pre-employment drug screenings and background checks
We consider all applications based on demonstrated education, experience and skills.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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