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Customer Services Representative
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Customer Services Representative
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Aqua Fitness Instructor
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Eligibility Specialist
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Assistant Fitness Director
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Guest Services Representative - Holly Springs, United States - Oliver Companies
Description
Join the team at Hampton Inn & Suites in Holly Springs, NC (located just outside of Raleigh). We are seeking a part-time, weekend-focused Front Desk team member. This position is either part time or full time. We offer competitive pay and an excellent team member program by Hilton. Stay at any Hilton property worldwide using discounted rates for both you and your familyFull time team members also receive Medical, Dental, Vision insurance and 401k as well.
Essential Duties and Responsibilities
Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
Registers and processes guests upon arrival and departure
Demonstrates telephone courtesy and professionalism
Attentive ly l istens to guests and anticipate s any additional needs or concerns
Maintains clean and professional appearance of public areas and hotel office
Uses appropriate selling techniques to maximize revenue and occupancy
E nsure s all guest accounts are complete and accurate
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Complies with the hotel's standard operating procedures and policies
Assists in monitoring and upholding procedures for safety of guests and hotel team members
Processes departmental reports
Assists team members and other departments as needed to contribute to operational efficiency
Delivers amenities and general assistance to guests as requested
Performs a dditional responsibilities as assigned by l eadership
Qualifications
Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Conduct work-related functions in a professional manner
Property Location: Hampton Inn & Suites in Holly Springs, NC
Join our growing team Oliver Companies, headquartered n Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
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