Customer Service Representative - Chestertown, United States - Dixon Valve & Coupling Company LLC

Dixon Valve & Coupling Company LLC

Verified Company

Chestertown, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD

The Customer Service Representative team provides world-class service to both external and internal customers.

Responsibilities include order entry, resolving product or service issues, coordinating with specialists for quotes and inquiries, and following up with customers after the sale.

Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Associate's or Bachelor's degree preferred.

RESPONSIBILITIES:

Providing support to both internal and external customers
Accounts receivable functions
Manage customer invoicing
Assist with special projects as needed

COMPETENCIES:

Excellent customer service skills and positive attitude
Effective communication skills; must be a good active listener
Strong problemsolving and criticalthinking skills
Strong ability to handle challenges
Strong attention to detail
Ability to work in a fastpaced environment
Strong computer skills; Microsoft Office, Google Applications, and other software programs

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law.

To that end, personal information will be collected solely for those legitimate business purposes recognized by law and then maintained in a manner consistent with all applicable laws and regulations about document retention requirements.

The Dixon Group does not sell personal information to third parties and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Experience:
Preferred

years:
Customer Service/ Administrative Experience

Education:
Preferred

Bachelors or better
Associates or better

Behaviors:
Preferred

Leader: Inspires teammates to follow them
Dedicated: Devoted to a task or purpose with loyalty or integrity
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause

Motivations:
Preferred