Ticketing Associate - Chicago, United States - Chicago Architecture Center

Description

• Learn about all CAC offerings to ensure knowledgeable answers to guest inquiries
• Master sales technologies to assist customers and coworkers quickly and efficiently
• Proactively sell memberships, upsell ticket and retail packages, gift cards, and more
• Provide troubleshooting for customer issues and ticketing related questions
• Assist with tour checkin
• Keep public and work areas neat, clean and stocked
• Perform other duties as assigned.

• Ability to work a flexible schedule, evenings (7

• Excellent oral and written communication skills are required
• Prompt, courteous, enthusiastic, knowledgeable, and consistent customer service demeanor
• Detail oriented, ability to prioritize and multitask, good decisionmaking skills, maintain a calm demeaner under pressure
• Work successfully in team environments
• Contributes to meeting sales goals
• Maintain good working relationships with the public, CAC members, employees, docents, and volunteers
• Follow all policies and procedures outlined by the Chicago Architecture Center
• Must be able to stand or sit for long periods of time Qualifications
• Evening (until 7

• Must be able to start by 3/15/2
• Must be able to work 3 shifts/days per week HRS)
• High level of comfort with technology is required
• Previous work in a call center, box office, or concierge desk
• Experience in a tourism a plus
• Strong familiarity with Chicago a plus
• Tessitura and/or Ticketmaster experience desired