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    Assistant Hospitality Manager - San Diego, United States - LAZ Parking

    LAZ Parking
    LAZ Parking San Diego, United States

    3 days ago

    LAZ Parking background
    Description

    The Details:

  • Position: Assistant Hospitality Manager
  • Location: San Diego, CA
  • Schedule: can range from Monday – Sunday between the hours of 7a – Midnight
  • Pay Rate: $24/Hr
  • Requirements: Driver's license is required, a minimum of 2 years

    • The Spirit of the Position:

    The Assistant Hospitality Manager supports The Hospitality Manager with complete oversight of the financial, operational, safety and service-related success at their hotel.

    Principal Job Duties:

    · Responsible for the financial, operational, safety and service-related success at their hotel.

    · Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.

    · Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.

    · Additional duties as assigned.

    People

    · Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.

    · Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Supervisors / Shift Leads.

    · Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.

    · Identify high potential employees to support the organization's continued growth, both within your region and outside.

    · Actively participate in the recruiting and onboarding process for prospective employees.

    · Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.

    · Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.

    Product

    · Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.

    · Responsible for cultivating client relationships and business retention.

    · Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).

    · Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

    Profit

    · Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.

    · Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.

    · Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.

    · Responsible for ensuring LHIST data is entered daily and accurately.

    · Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.

    · Daily, weekly, monthly, and annual financial and operational reports as required.

    · Assist with the monitoring, review, and analysis of the market rate structures.

    Education:

    · Preferred Bachelor's Degree or equivalent work experience desired.

    Experience:

    · Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.

    · Previous supervisory or management experience is preferred.

    · Valid driver's license required.

    · Previous experience working in a fast-paced environment with high customer expectations.

    · Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

    Skills:

    · Ability to seek improvement and create an environment of idea sharing and creative problem solving.

    · Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.

    · Strong customer service skills and abilities.

    · Ability to be approachable and facilitate coaching conversations with employees and managers.

    · Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

    · Ability to encourage open expression of ideas and opinions.

    · Excellent teambuilding and interpersonal skills.

    · Ability to work independently and multi-task.

    · Ability to communicate professionally and effectively with all levels of the organization.

    · Ability to interpret policies, procedures, and standard business practices.

    · Demonstrates a sense of urgency and timeliness.

    Physical Demands:

    · Willingness to work in the elements – heat, wind, snow, rain, etc.

    · Ability to lift, push and pull at least 50 pounds.

    · Ability to stand, walk and run for extended periods of time.

    · Ability bend, stoop, squat and lift frequently throughout a shift.

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