- Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
- Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
- Maintaining complete knowledge of the resorts and other information including the following:
- All resort facilities/services offered and hours of operation
- All accommodations, layout, décor, attributes and locations
- All studio rates, special packages and promotions
- All spa treatments and offerings, their benefits and costs
- Daily stats, including availability
- Entertainment/special events scheduled on property and in the area
- Directions to the resort from airports and other major landmarks
- General info, descriptions and directions for local services, restaurants, wineries and points of interests.
- Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
- Ability to create professional business letter correspondence.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.
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Reservations Agent
2 weeks ago
The Colonnade Hotel Boston, United StatesPOSITION PURPOSE: · The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email inquiries, product knowledge of the hotel packages, faciliti ...
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Reservations Agent
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New England Aquarium Boston, United StatesThe New England Aquarium is seeking a Reservationist to join our Groups Sales & Reservations Department. Reservationists take calls from the public and Aquarium Members who are seeking information or are interested in purchasing tickets or making program reservations. In addition ...
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AccorHotel Boston, United StatesCompany Description · Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest ser ...
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Reservations Agent
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New England Aquarium Boston, United StatesThe New England Aquarium is seeking a Reservationist to join our Groups Sales & Reservations Department. Reservationists take calls from the public and Aquarium Members who are seeking information or are interested in purchasing tickets or making pro Reservations, Agent, Reservat ...
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Hotel Reservations Agent
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The Colonnade Hotel Boston, United States**Welcome to The Colonnade** Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known ...
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Allstate Insurance Company Boston, United StatesThe world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challe ...
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Ancillary Sales Specialist- Boston, MA
1 week ago
Allstate Boston, United StatesPress Tab to Move to Skip to Content Link · The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team ...
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Claims Supervisor, Bodily Injury
1 week ago
Plymouth Rock Assurance Boston, United StatesAre you a dynamic leader with extensive experience in casualty claims management? We're seeking a Bodily Injury Claims Manager to oversee a dedicated team of Claims Representatives in our vibrant downtown Boston office. In this role, you will be responsible for driving the profes ...
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Production Manager
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Sixt Boston, United StatesCompany Description · Come Join the SIXT Boston Airport Team. Production Manager Position Available at SIXT RENTAL CAR. Production Manager $67,548 Plus Annually Bonus $30,000 & Company Car. · Are you an experienced Production Manager seeking a dynamic opportunity in the automot ...
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Claims Analyst
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Safety Insurance Boston, United StatesJob Details · Level · Experienced · Job Location · Safety Insurance Main Office - Boston, MA · Position Type · Full Time · Education Level · 4 Year Degree · Travel Percentage · None · Job Shift · Day · Job Category · Insurance · Benefits of Working for Safety · Safety In ...
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Marriott International Inc Boston, United States**Front Desk Agent** · Check out pictures from associates at this location, and some videos too · Westin Hotels & Resorts ** Share Job** · ** Job Description** · **Posting Date** Feb 16, 2022 · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Locatio ...
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Front Desk Agent
4 weeks ago
The Dagny Boston, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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CAT Property/Auto Desk Adjuster
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Sedgwick Boston, United StatesTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
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Casualty Claims Director
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Plymouth Rock Assurance Boston, United StatesOverview: · Reporting directly to the Vice President of Claims of the Independent Agent Channel, the Director will oversee our MA and NH casualty and medical claim operations. The Director will have oversight of four casualty and two medical teams and will ensure that claims are ...
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Front Desk Agent
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Aimbridge Hospitality Boston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests making and modifying re ...
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Front Desk Agent
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Pyramid Global Hospitality Boston, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Boston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality Boston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Overnight Guest Services Agent
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Moxy Boston Downtown Boston, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
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Complex Claim Lead Desk Adjuster
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American Family Insurance Boston, United StatesAt American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ...
Reservations Agent - Boston, United States - RAFFLES
Description
Job Description
Embark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.
Qualifications:
Qualifications
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
