Jobs
>
Étreux

    Overnight Guest Services Agent - Boston, United States - Moxy Boston Downtown

    Moxy Boston Downtown
    Moxy Boston Downtown Boston, United States

    3 weeks ago

    Default job background
    Description

    Compensation Type:
    Hourly

    Highgate Hotels:

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location:

    Moxy Boston Downtown is a brand-new hotel ideally situated at the corner of Stuart & Tremont Streets, in the heart of Bostons vibrant theater district. The hotel offers 340 newly built, tech-savvy guest rooms with ultra-modern dcor and a bright lobby featuring contemporary furnishings, several seating areas and host of amenities including a photo booth, games and a state-of-the-art video wall. Additionally, the Moxy Boston boasts a lively rooftop bar with panoramic views of the Boston skyline, a 24-hour grab and go in the lobby bar, and over 2,000 sq. ft. of unique event space.

    Overview:

    The Overnight Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Responsibilities:
    • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
    • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
    • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Review Front Office log and Trace File daily.
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions as listed in the Red Book.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.
    Qualifications:
    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    • Flexible and long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
  • Sonesta International Hotels Corporation

    Guest service Agent

    3 weeks ago

    Sonesta International Hotels Corporation Boston, United States

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operati ...

  • Sonesta International Hotels Corporation

    Guest Service Agent

    1 week ago

    Sonesta International Hotels Corporation Boston, United States

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Service ...

  • Four Seasons Hotels & Resorts

    Guest Service Agent

    3 weeks ago

    Four Seasons Hotels & Resorts Boston, United States

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Guest Service, Agent, Service ...

  • Hilton Hotels Corporation

    Agent - Guest Service

    3 weeks ago

    Hilton Hotels Corporation Boston, United States

    Hilton Hotels - JobID: HOT0AGOD [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • Hilton Hotels Corporation

    Guest Service Agent

    1 day ago

    Hilton Hotels Corporation Boston, United States

    Hilton Hotels - JobID: HOT0ANVJ [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • Hilton Hotels Corporation

    Guest Service Agent

    1 week ago

    Hilton Hotels Corporation Boston, United States Full time

    Hilton Hotels - JobID: HOT0ANDI [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • City Experiences - Hornblower Corporation

    Guest Service Agent

    3 weeks ago

    City Experiences - Hornblower Corporation Boston, United States

    We are currently seeking friendly, upbeat individuals to join our Guest Services Team, responsible for providing excellent support to our customers at our Boston ticket and boarding locations. If you enjoy interacting with people from all over the wo Guest Service, Agent, City, G ...

  • American Queen Voyages

    Guest Service Agent

    2 weeks ago

    American Queen Voyages Boston, United States

    Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston. · Salary Range: $15.50/hr · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · We are currently seeking fr ...

  • Ocean Havens

    Guest Service Agent

    3 weeks ago

    Ocean Havens Boston, United States

    Position: Guest Service Agent, Front Desk at Ocean Havens · Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to guests of the Inn & Marina in Boston, Massachusetts. This is a full-time, hourly position in the hospitality industry and ...

  • Hersha Hospitality Management, LP

    Guest Service Agent

    1 week ago

    Hersha Hospitality Management, LP Boston, United States

    Overview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager · You ...

  • Hornblower Inc

    Guest Service Agent

    3 weeks ago

    Hornblower Inc Boston, United States

    Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston. · Salary Range: $15.50/hr · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · We are currently seeking frien ...

  • Hornblower Inc

    Guest Service Agent

    3 weeks ago

    Hornblower Inc Boston, United States

    Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston. · Ensure you read the information regarding this opportunity thoroughly before making an application. · Salary Range: $15.50/hr · About You: · This person will be adaptable, dynamic, and emb ...

  • Jerry

    Customer Service Agent

    1 week ago

    Jerry Boston, United States

    **Customer Service Agent** · Boston, Massachusetts / Sales and Service Service / Full-Time + Respond to our customers insurance questions on behalf of our carriers via phone, text, email, or through the app · + Help our existing customers with their current policies · + Identi ...

  • Four Seasons Hotels Limited

    Guest Service Agent

    3 weeks ago

    Four Seasons Hotels Limited Boston, United States

    About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...

  • Studio Allston Hotel

    Guest Services Agent

    3 weeks ago

    Studio Allston Hotel Boston, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franci ...

  • Wyndham Hotels & Resorts

    Guest Services Agent

    3 weeks ago

    Wyndham Hotels & Resorts Boston, United States

    ** Guest Services Agent** · Location: Boston, MA, US, 02114 · Property Name: Wyndham Boston Beacon Hill Req Id: 15959 · Wyndham is now seeking a Guest Services Agent to join our team at the Wyndham Boston Beacon Hill location in Boston , Massachusetts . · **Job Summary** · T ...

  • Women in 3D Printing

    Customer Service Agent

    3 weeks ago

    Women in 3D Printing Boston, United States

    **To reinvent an industry**, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. · User satisfaction lies at the heart of Formlabs success. Th ...

  • Stonebridge Companies

    Guest Service Agent

    3 weeks ago

    Stonebridge Companies Boston, United States Full time

    City, State: · Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND RESPONSIBILITIES: · Operate the front ...

  • The Boxer

    Guest Service Agent

    1 week ago

    The Boxer Boston, United States

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager · ...

  • The Whitney Hotel

    Guest Service Agent

    1 week ago

    The Whitney Hotel Boston, United States

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager · ...