- Leadership
- Maintain Culture
- Operational Assistance
- Training and Development
- Manage Strategic Initiatives
- Leverage Support
- Develops and Manages Business Planning Processes
- Restaurant Marketing
- Brand Marketing
- Financial Accountability
- Financial Analysis
- High School Diploma or GED required; College Degree preferred
- For external hire, a minimum of 18 months of multi-unit management with a proven record of success required, preferably in the fast food or casual dining industry. Employment history will be verified.
- For internal promotion, minimum of 12 months (18 months preferred) as a General Manager with Wingstop's; must be in good company standing and with a proven record of increased performance in the areas of positive sales increases, cost reductions/savings (inventory and labor), employee retention/training, along with meeting or exceeding other established/defined company metrics and multiple location experience
- Experience in an organization where he/she had specific career progression
- Knowledge of the QSR/Fast Casual industry as well as the necessary business acumen of running a complete business unit [Risk, Talent, Facilities, etc]
- Knowledge and skills in analyzing profit and loss statements and overall financial performance of store
- Knowledge and skills in staffing with a proven record of results
- Knowledge of Labor Laws
- Knowledge in Food Safety, Local and State Health Requirements, Inspections and Quality, Service and Cleanliness audits
- Local store marketing experience preferred
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook, Power Point), various "Apps", and able to adapt to new systems easily
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Restaurant Operations Manager - Appleton, United States - Wingstop
Description
The Restaurant Operations Manager is passionate about Restaurants, Guest Experience, Team Development and provides strategic direction for the team of General Managers(GMs) and acts as the primary support for the GMs in his/her designated area.
The Operations Mgr must convey the company culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to the multiple concepts supporting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
:
Mentors all positions within his/her operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel.
Support, reinforce, and align decisions with Wingstop's Culture.
Assists GMs to ensure restaurants are delivering the Done Right, On Time promise, and an exceptional Guest Experience.
Trains and develops GMs and AGMs; manages career expectations for the management team; clearly conveys standards.
Understands, defines, and delivers the purpose, requirements, and desired results of all Company programs. Leads his/her respective Operational Area in the execution of these programs. Directly accountable to, develops strategies & directs support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions.
Utilize FBO, Operations(QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices.
Lead support personnel in the planning, development, and implementation of operational improvement practices.Works with the GMs and AGMs to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented.
Consult with field MKT support and Brand Partner to develop comprehensive sales-driving strategies, ensures effective execution of the Restaurant MKT Program and actively participates and engages with market-wide ACI activities.
Drives awareness and makes recommendations [activity and spend] for improving restaurant performance to maximize sales while being smart in managing ROI of Marketing initiatives.
Effectively executes Brand MKT campaigns and strategies and provides direct influence over market-wide spend/branding opportunities by representing market expertise to maximize brand exposure opportunities and ROI for those investments.
Maintains full responsibility for financial performance directly impacting area restaurant operations.
Oversees the financial performance of his/her team of MPs & GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements.
Accountable to all aspects of the restaurant EBITDAR - budget planning, management, and performance.Analyzes business trends and financial data to assess and improve area performance, both operationally and financially
QUALIFICATIONS:
: