Senior Manager of Information Technology Operations - Boston, United States - Complete Staffing Solutions

Complete Staffing Solutions Boston, United States

4 weeks ago

Description

Senior Manager of Information Technology Operations

Complete Staffing Solutions provided pay range

This range is provided by Complete Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range

$160,000.00/yr - $160,000.00/yr
Job Description

The Senior Manager of IT Operations

is responsible for ensuring that all IT systems are maintained and supported, overseeing a team of IT professionals, including the Helpdesk team, and providing technical support and training to end-users.

Key Responsibilities

Manage day-to-day IT operations for the law firm, focusing on end-user technical support, technology training, and managing end-user computing environments.

Supervise a team of IT professionals, including Helpdesk, ensuring that all support requests are resolved in a timely and effective manner.

Manage IT service desk platform and monitor IT performance metrics, providing regular reports to CIO.
Develop and implement IT policies, procedures, and best practices, ensuring compliance with regulatory requirements and industry standards.
Oversee the deployment and maintenance of hardware and software systems, including desktops, laptops, and mobile devices.
Coordinate with external vendors and providers to ensure timely and effective support and service.

Oversee efforts to provide IT training and support to end-users, ensuring that they have the tools and knowledge needed to perform their job functions.

Oversee management of the firm's audiovisual systems, ensuring that meetings and presentations are supported by the necessary technology.
Assist CIO in developing and managing the IT operations budget, ensuring that resources are allocated effectively and efficiently.
Identify opportunities to improve IT operations and end-user satisfaction and implement solutions to address those opportunities.
Manage IT projects and oversee implementation of new technology as necessary
Ensure appropriate staffing levels for managed teams
Serve as mentor for members of the IT team, focusing on career and professional development for IT staff members.

Foster positive and professional connection with other legal and administrative departments in the firm, ensuring collaborative relationships with these departments.

Requirements

Bachelor's degree in computer science, Information Technology, or related field.

8+ years of experience managing complex IT operations for large organizations, with a focus on end-user support and managing desktop computing environments.

Law firm experience preferred.
Strong leadership, project management, and technical skills.
Knowledge of IT service management frameworks, such as ITIL.
Experience managing audiovisual systems.

Additional Skills/Essential Functions

An extraordinary level of professionalism and excellent interpersonal skills with a focus on exceptional customer satisfaction with attorneys, clients, and business services staff members.

Ability to build, train, mentor and modify a team.
Ability to manage multiple responsibilities, set priorities, and work well under pressure.
Ability to work independently as well as a member of a team participating on projects.
Maintain confidentiality and perception of confidentiality as pertains to client information as well as Firm information.
Ability to work outside of normal business hours, as needed.

The post Senior Manager of Information Technology Operations appeared first on Complete Staffing Solutions.
Seniority level

Seniority level

Mid-Senior level
Employment type

Employment type

Full-time
Job function

Job function

Information Technology
Industries

Staffing and Recruiting
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