- Arrive to work on time, consistently.
- Upon entering the property, arrive in proper uniform, crisp, clean and in good repair.
- Hair must be clean and cut in a becoming style; management has final approval.
- Attend all required training, safety courses; attend office and departmental meetings.
- Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
- Read and familiarize oneself with the daily activities on property.
- Review any new memorandums posted, and verify your schedule for next shift.
- Perform shift communication with previous shift employees as well as the next shift.
- Answer all calls promptly (within four rings) and with a smile.
- Be conscious of using polite, appropriate vocabulary and tone.
- Handle all calls using the provided dialogues as a guide.
- Capable of answering questions about hotel/resort facilities; be knowledgeable about Ponte Vedra Beach and the surrounding communities.
- Have a thorough understanding of systems operations, PBX trunking, computer, in-house telephone station, and radio unit.
- Communicate actively with related departments (PBX, Bellstand, Conference Services, Housekeeping) to facilitate open lines of communication.
- Handle guest and employee messages accurately and efficiently.
- Perform follow-up and verification procedures regularly (trunk verification, active messages).
- Report any equipment problems to the Systems Manager or M.O.D. immediately.
- Assist other departments as able.
- Clean, maintain, and stock office as needed or directed.
- Work closely with business center attendant, and when that office closes, monitor the incoming faxes.
- Maintain lines of communication with the Security and Maintenance staff on duty.
- Make an effort to monitor department heads on property, and encourage them to keep you advised of their whereabouts.
- Knowledgeable of 911 procedures, making sure that they are handled according to our written policy.
- Perform and follow up on any other duties assigned by the Manager on Duty or Lodging Director.
Schedule - Varied scheduling to include weekends, evenings, and holidays.Benefits
- Vacation Pay, Holiday Pay, Sick Pay
- 401(k)
- Medical/Dental/Vision/Short Term Disability/Long Term Disability/Life Insurance
- Free Parking
- Employee Café
- Dry Cleaning
The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. Source: Hospitality Online -
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Description
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