Home Care Office Coordinator - Altoona, United States - Arcadia Home Care and Staffing

Arcadia Home Care and Staffing

Verified Company

Altoona, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

This position will coordinate administrative, business, and other operational activities in the office by performing the following duties: maintaining solid and consistent communication with branch leadership and ensuring accurate file maintenance.

Hours:
Full Time Monday through Friday 8 am to 4:30 pm.

Location:
Arcadia Home Care & Staffing 5410 6th Ave. Suite 4 Altoona, PA

We offer our team the best:

Medical, Dental and Vision Benefits
Continued Education
Company Matched 401K
Monthly Bonus
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Position Requirements & Competencies:

Must have high school diploma or equivalent.
Must be able to cover shifts in the field as needed.
1 year of health care experience in an office; home care, home health or hospice.
Interpersonal, organizational and communication skills.
Must adapt well to changing priorities.
Must be comfortable with recruiting in the community weekly.
Must have reliable Transportation (DL, Insurance and Vehicle).

As Office Coordinator, you are expected to handle the following tasks daily / weekly:

Provide Client Care. You should be able to cover a critical client who does not have a backup in place when an aide is unavailable. As the Office Coordinator, you will be the first person requested to leave the branch to cover critical clients during the business day.
Complete Missed Visits in Real Time. If you speak to a client that has declined care or cancelled care, you are expected as the recipient of that call to cancel the shift, document the call in the Case Notes and complete a Missed Visit Report in real time.
Complete Client Complaint Log. Every time a client calls in with a complaint regarding their care, their aide, the office, the agency, etc., you are expected to document the complaint in the Case Notes as well as the Client Complaint Log located in Company Forms on the R Drive. You will be required to complete the log in its entirety to include the client's insurance company and the resolution.
Hire/Start to meet monthly goals.
Establish and Maintain Compliant Employee Files.
Boots on the Ground Recruiting. You are responsible for getting out into the communities where staff is needed to meet people where they are, hang flyers, and create awareness of Arcadia Home Care & Staffing at least once a week.
Schedule and Attend Employment Job Fairs.
Conduct Customer Service Calls with New Employees. You will be expected to reach out to new employees after their first day of work to verify how things went, and again after 3 weeks of work.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._

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