Mailroom Associate - Reston, United States - JLL

JLL

Verified Company

Reston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JLL supports the Whole You, personally and professionally.

Mailroom Associate

Job Summary

Job Responsibilities
Receive incoming USPS and overnight courier mail and parcels
Sort and distribute all incoming mail, same day of receipt
Resolve issues with incorrect, returned mail
Process outgoing shipments (Fed-Ex, UPS, USPS)
Request funding for postage
Ensure office is adequately stocked with mail supplies
Stock copy rooms and printing devices with copy paper, toner supplies, office supplies
Service copy machines when needed; respond to paper jams, replace interchangeable parts when necessary
Organize and replenish break rooms with coffee supplies. Maintain cleanliness of breakrooms by wiping counters and equipment when needed, daily.
Walk facility and log Corrigo work orders for building issues that require attention (torn carpet, damaged ceiling tiles, etc.)

Respond to Corrigo work orders that are related to Mail Services function by opening tickets assigned on the same day, updating with notes when appropriate, and closing the ticket within the ticket due date.

If more time is needed to resolve a ticket, notify the Facility Manager so that the ticket can be extended.

Track daily workflow by logging daily task and activity on Volume Report. Submit volume report to Lead, weekly.
Provide employee move services as requested by Facility Manager
Adhere to internal procedures and Mail Services National Playbook
Work with Lead to update internal procedures for site specific tasks
All other duties and tasks assigned

Knowledge, Skills, and Abilities
High school diploma or equivalent
1 to 2 years of related experience required
Clean driving record and must have reliable transportation
Must be reliable and professional
Strong customer service skills and ability to provide white-glove services
Self-motivated, organized, and strong time management skills
Attention to detail
Knowledge of Corrigo is a plus
Knowledge of reprographic equipment operations a plus
Ability to spend much of the day on his/her feet. Must be able to work quickly with hands and have good hand/eye coordination

Regularly lift, move and/or carry up to 10 pounds; frequently lift, move and/or carry up to 25 pounds; occasionally lift, move and/or carry up to 50 pounds.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.